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email support

Ask us about your TalkTalk email account and Webmail.

Email Hacked

Popular Poster
Private Message TalkTalk
Private Message TalkTalk

Message 5 of 5


My email has been hacked too and i cant reset it via 'my account' as the hackers have changed the mobile number to send a text to and the alternative email address. I was away on holiday until today so technical could not help and could not even 'lock' my account to protect it. I am now back at home but it says technical is not available for calls today - is there any one on here that can help today please 


Message 1 of 5

Hi Adesmith, I've sent the request for your password recovery details to be updated. It will complete within 24 hours. You can check when it's been done by intermittently going to Password Recovery Tool.



Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Message 2 of 5

The request for TalkTalk Support here is made and will be actioned from Monday onwards.

GondolaCommunity Star 2017-2024

  Like below to appreciate my post . . . Mark as solved  Accept as Solution


Popular Poster
Private Message TalkTalk
Message 3 of 5

Hi Gondola

Just to confirm the hackers have changed the password to my talktalk email and also the back up mobile number and back up email address - the mobile and landline numbers on my actual talktalk account are thankfully still correct


Community Star
Private Message TalkTalk
Message 4 of 5

I assume you cannot sign in to TalkTalk Mail webmail because the hackers have changed the password to lock you out? Just check to confirm.


Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address, select Continue and enter the password, select Sign in.


Let me know if you get the Incorrect password message and I'll let TalkTalk know that the password recovery options aren't available because hackers have changed the details to change the password and lock you out. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.


Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the email address needing recovery

Check and Save changes

Select here: Update your profile


A TalkTalk Support member will reply to this thread during the week and then Community Private Message you to confirm your customer account details and or details related to the original registration of the email address. Also requested will be the alternate email address and mobile number for password recovery Reset details.


When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the  TalkTalk Mail sign in that you can access the mailbox.


For a compromised mailbox I'd always suggest scanning your email devices for viruses and malware before changing any password.

Use the new password to access via the  TalkTalk Mail sign in check there's no Auto forward or Filter rule diverting your mail messages. Hackers set up or modify Filter rules to spy on your emails.

  • Select the Main settings menu cog icon      top right on the blue header
  • Select All settings
  • Select Mail and scroll down to Rules
    Select the chevron icon > to see all defined Rules
    If there's no rule defined, that's perfect
  • To delete a Filter rule including any Auto forward
    select the X icon to the right of the rule
    The icon background will turn red  X
  • To confirm you really want to delete this Filter rule
    Select the blue Delete button

Let us know if you need more guidance.

GondolaCommunity Star 2017-2024

  Like below to appreciate my post . . . Mark as solved  Accept as Solution