I received an email telling me that from 17th February, i would no longer be able to access my email because I am using unencrypted settings:
We recently contacted you, asking you to update the settings on the app or software you use to access your TalkTalk email service. Our records show that you are still accessing your email using unencrypted email settings, because of this, from 17th February you will no longer be able to receive or send emails via this email app or software.
You will still be able to access, read, send, and receive your emails through our TalkTalk Webmail internet page.
I misunderstood this email, I thought it was a repeat of a previous email notifying me to update my email server settings which I had already done, so I thought I didn’t have to do anything further. I have since lost access to my emails. I can only access them by webmail as stated in the TalkTalk communication.
I realise now that the problem is that I was using Outlook 2006 which does not support encrypted mail. I have now uninstalled this from my PC and have installed Thunderbird instead. However I cannot save an account in Thunderbird because I cannot authenticate my email user name or password. I assume this is due to the restricted access?
How do I request for my mailbox to be restored to normal function?
Thanks
