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Email and access to some features on talktalk website not working

vivae
First Timer
Private Message TalkTalk
Message 6 of 6

Several weeks ago I lost connection to TalkTalk mail app and then was unable to access some other features, eg Bills, in my talktalk account. These features all operated satisfactorily prior to this and I have repeatedly re-tried to open them and failed, often getting an error message when in MyAccount saying "system fault and it is being looked into" but nothing has happened to provide a fix. It may be that the Imac and Google chrome browser I use are outdated (OSX El Capitan, 10.11.6  and version 103.0.5060.134 respectively) but if possible I'd prefer not to have to renew the computer. Can you provide me a fix to these problems please?

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5 REPLIES 5

Philile-TT
Support Team
Staff
Private Message
Message 1 of 6

Just to confirm you are able to log in to MyAccount however unable to view the bill? 

Phili
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Message 2 of 6

My computer is an IMac and doesn't use Windows. It has OS X version 10.11.6 and the browser is Google Chrome version 103.0.5060.134 as given in my original query.

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Philile-TT
Support Team
Staff
Private Message
Message 3 of 6

@vivae which windows version does your computer have? 

Phili
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vivae
First Timer
Private Message TalkTalk
Message 4 of 6

Yes I have an active talk talk broadband account and am using it now

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Philile-TT
Support Team
Staff
Private Message
Message 5 of 6

@vivae do you have an active broadband account with TalkTalk? 

Phili
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