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email support

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Email blocked

Talkingalot6
Newbie
Private Message TalkTalk

yesterday

Message 3 of 3

All my outgoing emails (even sending one to myself) are being blocked with the following message:-

Message could not be sent to the following recipients: [***************@talktalk.net" <************@talktalk.net>] (554 - 554 5.7.1 <************@talktalk.net>: Sender address rejected: You are blocked sending mail
)

I've tried resetting the password to something not used before, as suggested elsewhere, but to no avail.

What should be my next step?

Thanks.

Labels:
0 Likes
2 REPLIES 2

Ady-TalkTalk
Support Team
Staff
Private Message

5 hours ago

Message 1 of 3

Hi Talkingalot6, I've asked a colleague to check for a hard block as you've already reset the password. I'll come back to you as soon as I hear back.

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

fr8ys
Community Star
Private Message TalkTalk

yesterday

Message 2 of 3

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.

 

Could you also put the affected email address in the private notes field where only you and staff will be able to view it.


Please post back when done.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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