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email support

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Email bouncing / vanishing

Andrew1632
First Timer
Private Message TalkTalk
Message 3 of 3

Hi

Like other people, I am experiencing problems with some emails not arriving or being bounced.

The earliest problem I am aware of was on Thursday evening when an email from a gmail address never arrived.

On Saturday two other people contacted me to say that emails had bounced.  One was from a private domain, the other was from an ntlworld address.

 

Other emails have arrived almost instantly.  But I have no way of telling which are missing.

 

This is maddening!

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2 REPLIES 2

Message 1 of 3

I've just been notified this issue should be resolved now. If you're still having trouble with it please let me know. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Andrew1632
First Timer
Private Message TalkTalk
Message 2 of 3

An update:  I had contacted someone who I was expecting an email from.  I just had a message saying bounced back to the sender 24 hours after sending, saying delivery was incomplete and gmail would retry for 47 more hours: "The MX host does not match any MX allowed by the STS policy".

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