Email changes

[durdle]

I don't usually spend much time in these forums unless I have a problem. Which I do at the moment. And which has (temporarily, I hope) locked me out of my account for the moment because the login system can't seem to recognise the secure access codes it insists I request.

I'm actually a bit late to the party, but I'm trying to follow the advice from fry8s re associating my email addresses with my Broadband Account. I can get at my emailed bills, so I know my 10 digit account number. What I don't seem to have is anywhere to input it to my profile because there is no entry for Accouht Number. There are two possible fields, Singleview and Customer, but they both appear to be greyed out.

I need to get into my account to check what email address details it still holds for me, and I need a profile field to take my account number.

Any advice will be gratefully received.

[mandisa1-TT]

You are most welcome:)
I have replied to your PM.

[durdle]

Thanks. I'll look at your suggestions, but can you please check out the pm I just sent you and let me know if you still think they might work, please? You'll see that my jxxxxo@lineone.net account works but webmail doesnt give any indication of which one it is. PS: I rather think a lot of my problem might be down to my unfamiliarity with this version of webmail. I only ever used to check my main account with it, and it's mailbox manager that has added sxxo@lineone.net to the mix.

[mandisa1-TT]

Depending on the Webmail layout, the second mailbox often appears as:

A profile / initials button (top‑right) you can click to switch mailbox, or

A left‑hand account list where you click the address to activate it.

Look for any of these and try:

Click your profile/initials, then choose sxxo@lineone.net.

If there’s a “mailboxes” or “accounts” panel, click sxxo explicitly to load its inbox.

 If clicking does nothing, it’s almost always a stale session (incognito usually works) or a blocked script (extension).

[mandisa1-TT]

From what you describe there is an indicator for sxxo but it won't open this is usually one of the following:
A.  session/ browser glitch
which you can try these quick fixes

 

• Log out of Webmail completely and close the tab.
• Re‑open Webmail in a private/incognito window.
• If it opens there, clear cache/cookies for the Webmail site in your usual browser and try again.
  Try a different browser (e.g., Edge/Chrome/Firefox/Safari) and temporarily disable any ad‑blockers, password managers, or privacy extensions on the Webmail page.
   

[durdle]

@mandisa1-TT I've not managed to work out how to remove it from webmail  without deleting it yet. Can you remind me please?

[mandisa1-TT]

With the changes that have been made to the account, please try re adding your email address.

[durdle]

@mandisa1-TT Thanks. Just leaves the webmail issues then? Do I need to provide any more information?

[mandisa1-TT]

@durdle I can confirm that the 2 Email deletion request, was submitted for the 2 that you no longer remember. With the changes that have been made to the account, please try re adding your email address.

[durdle]

@mandisa1-TT .... and I can confirm that I only see two email addresses in mailbox manager (jxxxxo@lineone.net and sxxo@lineone.net, both of which I wish to retain. We have previously agreed that, since I cannot remember the names of the other two (TalkTalk.net) addresses that you can see, and you are not prepared to pm me with their details, my only option is to let you delete them. In fact I seem to remember you said you were going to delete them several days back. 

My immediate problem is that, when using webmail, I can only view jxxxxo@lineone.net emails. There is an indicator showing for sxxo@lineone.net but it will not open up for me. Are you able to investigate this, please?

NB: @nambuso-TT has previously received a pm from me with a screenshot of the error indicator.

NB: The screenshot also shows a second indicator for an email address Jxxxxxxxxe@lineone.net which I set up before I fully understood that I'm now not allowe'd to create new lineone accounts. Are you able to remove it?

[mandisa1-TT]

Thank you so much for the support @ferguson 

Hi there @durdle I can confirm you have 4 email addresses linked to your broadband account.

[ferguson]

As long as both the email addresses are registered against your broadband account there should be no problem. I am not sure if that has already been confirmed, but if not then the support team can check when they are back online tomorrow. 

[durdle]

Ok, thanks for all the help and advice so far @ferguson and @fr8ys.  I can now also confirm that Thunderbird works for both my email accounts on my tablet so I would probably forget about webmail if it could be guaranteed that this wouldnt cause worse issues at some point in the future.

[ferguson]

Thanks for confirming that last point @durdle. As it is only a webmail issue and you can otherwise use the addresses we will have to leave it to the support team to pursue further.

[durdle]

@fry8s and @ferguson Panic ye not. (sorry, showing my age there). I had actually understood that if I removed my sxxo@lineone.net account from mailbox, I would never be able to access it again. What I had meant to say was remove it from the webmail display, ie somehow mark it as temporarily inactive. I don't actually think that's realistic now because my Samsung email app probably then woudn't be able to access it either. Meanwhile, if I can work out how to clip a screenshot, maybe I can show the  ! in a triangle error I see in webmail, both for sxxo@lineone.net and for another account, Jxxx.Xxxxe@lineone.net that I set up in mailbox manager prior to understanding that was a waste of time as it could never be accessed, and that doesn’t show in mailbox manager. Im pretty sure there used to be a simple way of doing that.

@ferguson  Yes, both accounts do work on the email app now, for all three devices. 

[fr8ys]

As I've previously said and as @ferguson has reiterated, don't remove from Mailbox Manager. 

[ferguson]

And is it now working on the email apps? Don't remove from your Mailbox Manager.

[durdle]

@fr8ys I've removed my sxxo@lineone.net account in the Samsungm app, and then added it again, on all three devices, but the account still shows with errors in webmail. My concern is that, to remove it from there, I will probably need to remove it from mailbox manager, whereupon it will be unrecoverable. Would it?

[fr8ys]

Sorry having a bad day.

Ignore the link to iOS if you have seen it.

[durdle]

Ok, I'll try that. Out of interest, if that works on my phones, I'll presumably also need to do it on my tablet as well. What will I need to do about webmail? 

Update: I've had a go on my two phones and on my tablet. Although I was eventually able to see the sxxo emails on both phones, I couldn't completely match the settings to the recommended ones.

Android 16 phone

Outgoing server

Security type could only be set to SSL (Accept all certificates)

Port couldonly be 465

With any other settings, the account could not be verified in the setup process.

Android 13 phone

As for Android C 16 except that the Outgoing server port could only be set to SSL.

Android 16 tablet

As above we except that both server ports had to be set to SSL

[fr8ys]

I meant on your phones not via mailvox management.

Deleting from your phone app will not remove it permanently.

Only deleting in mailbox manager will do this.