Email newsletter not being received

[MikeSTech]

My wife and I have both opted in to receive the same newsletter, I have a @talktalk.net email address while she has a @Onetel.com one.  I am receiving the newsletters OK but she is not, and they're not going to spam.

I have put details of my wife's email address and of the sender and of the most recent newsletter received (by me) in my personal area for you see.

Please would you check whether it was received by TalkTalk's servers and silently rejected, or rejected with a bounce-back message to the sender, and if so for what reason, and please stop it from being rejected in future.  If it was in fact not received by TalkTalk's servers please also let me know so that I can raise it with the sender.

Please let me know if you need any further information.

Thanks in advance for your help and look forward to hearing further.

[kanya-TT]

Okay, and how is she accessing her emails. Kanya

[MikeSTech]

Hi Kanya-TT,

Yes my wife's email is working normally in all respects, she can both send and receive emails OK, and both her onetel.com email account and my talktalk.net account are on the same active TalkTalk broadband account.

It's just that she does not receive email newsletters from this particular sender, while I do.

[kanya-TT]

Hey there, @MikeSTech.Besides this, can your wife send emails? Also, is her Onetel account connected to your active broadband account?

Kanya