Email not working on iPad mail app

[Rohowes]

Can access webmail for a tiscali.co.uk account, but after required updates cannot connect via mail app on iPad or iPhone.  iPad app is giving “cannot get mail, no password provided”, iPhone “cannot connect to server”. I’ve checked the new settings and checked the password via webmail, tried adding/deleting account but no luck

[Gliwmaeden2]

Staff won't usually respond if they didn't ask for the PM, @patajones.

To open your own thread, return to the message board and click on start a topic. 

[patajones]

I have sent you a private message. I can't see how to start a new topic...?

[Ady-TalkTalk]

Hi patajones, please start a new topic on the community and provide as much information as possible and we'll be able to help.

Ady

[patajones]

Hello, the same thing has happened to my email. I was on the phone for 90 minutes yesterday and no one could help. Please can my email be restored to the normal function?

[Ady-TalkTalk]

Hi Rohowes, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

[Gondola]

And I've requested full access. TalkTalk Support will respond here tomorrow, I hope.

[Rohowes]

Yes, email/password is all fine & I’ve updated my profile. Thank you

[Gondola]

Hi Rohowes 

If you've updated the incoming and outgoing server settings and put in the Username (the full email address) and Password in all required boxes (it may say optional but it's required) then all that's now required is for TalkTalk to restore device access so the devices can connect to the mailbox to authenticate the password. Device guides below as a reference.

I'll request TalkTalk Support to provide full access for you.

All you need to do now is to Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

 Alternative mobile contact number. Full address with postcode (in the Location box)

 Scroll down to Private notes to add the customer email address and account number

 Check and Save changes

Select here:  Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
 TalkTalk Mail Support

TalkTalk Mail help

 Email settings and device setup guides for TalkTalk Mail

 Setting up TalkTalk email on iPhone

 Setting up TalkTalk email on iPad