Tiscali email not working on ipad and iphone

[patajones]

Hello, 

My tisacali email is not loading on ipad or iphone. I can log in on desktop. Customer support told me that someone needs to release my email for this to work again. Apparently it has something to do with updates. I was on the phone for an hour and a half before being cut off.

I saw on another post the issue was resolved very easily for someone else. 

Thanks, 

[Ady-TalkTalk]

I've removed your pic as your email address was in it. Is mail working normally on webmail after password reset? What version of IOS and Imail are you using it? 

Ady

[patajones]

I Ady, 

We had already tried this but it only created more issues. Please see attached error message on ipad.

 error message

[Ady-TalkTalk]

Hi patajones,  It looks to me like you need to do a password reset. The mailbox is active and functional. Often when they don't work in a mail client its down to a hiccup with the client and password reset usually triggers it to clear. Use the Password Reset Tool. 

Ady