Emails Not Being Received

[jerryf]

Hi

Recently we have received letters from Virgin Money and Aldermore Building Society saying that they have tried to contact us by email and received an undeliverable email response.

This is a problem as both messages were regarding investment changes and postal delays could mean we miss vital notifications .

The senders were:

services@aldermoresavings.co.uk

savings@savingsemails.virginmoney.com

There are several other posts regarding undelverable emails so are ours part of a wider issue with TT email service?

[Ady-TalkTalk]

Hi Jerry, we don't have a whitelist. I'm running some 7 days checks against the sending address and will post back with the results. 

Ady

[jerryf]

Have just received another letter from Virgin Money stating that they had tried to send an email to me but it wasn't delivered.

Can anyone confirm that savings@savingsemails.virginmoney.com has been added to TT's  mail servers safe senders (white) list.

Thx

Jerry

[Ady-TalkTalk]

Thanks Jerryf, I've added you to the list of those not receiving normally good safe mail.

Ady