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email support

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Emails disappearing

Jimmead
First Timer
Private Message TalkTalk

yesterday

Message 2 of 2

Hello GentleFolk,

 

My emails are always disappearing from my iPhone and from the Talktalk online portal.

 

I can always log on at home to view emails, via Outlook, but really need to be able to access them away from home more these days. My account is an old 'tiscali' address.

 

Does anyone know if there's a setting I need to change?

 

I have searched this problem up, there was some info about changing a setting on my phone, which I cannot find.

 

Many thanks

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1 REPLY 1

Ady-TalkTalk
Support Team
Staff
Private Message

9 hours ago

Message 1 of 2

Hi Jimmead, you should check the settings in Outlook to make sure it is set to leave a copy on the server until deleted. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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