Emails from Aviva being blocked

[davep]

I recently tried to get a quote from Aviva.  Subsequently all replies were sent to a secure portal which i refused to use.  

Aviva contacted me by phone after I raised a complaint.  The outcome seemed like it was Talktalk's fault.  The reply from the portal was:  "UKDI My Account" <myaccount@mail.online.aviva.co.uk> has sent you an encrypted message via Aviva Secure Email Portal. 

or "Aviva UKDI Support" <ukdisupport@mail.online.aviva.co.uk> has sent you an encrypted message via Aviva Secure Email Portal.

This has occurred to others previously.  Obviously not sorted out yet.

Aviva's reply was as follows:

About a year ago, we introduced a system to make sure all emails from the certain addresses are sent securely.

If your email provider (Tiscali) system doesn’t support this, or there’s a problem with your security certificate, the email is instead sent to our Secure Portal, where you can log in to view it.

In this case there is a certificate issue, so you can’t receive secure emails directly. That’s why the message was sent to the Secure Portal—and this will continue for all future emails until your email provider fixes the issue.

Can this get sorted or do I just have to use an alternate email which I have since TT forced me to not use my  at tiscali email

Now what happened with the link appearing when I put in a tiscali email reference (now deleted)?

Please, no PM's as I'm unlikely to keep logging in to read them.

Thanks (hopefully)

[KeithFrench]

He is not a Community Star as such, but a TalkTalk employee.

[Billx]

Hi, @KeithFrench 

Re your message  on ‎2025-07-09, 09:32 AM , in which you refer to  user  @rlloyd

According to his profile, he says he is a Community Star, and yet he has made 0 posts.

Is he a Community Star or a TalkTalk Support Staff? Email Product Manager?

Bill

[KeithFrench]

No problem, you're very welcome.

[davep]

@KeithFrench thanks for the reply.  I'm well aware that you are a customer as you've helped me in the past along with innumerable others who I'm sure have appreciated your expertise over the years.  A true community star!

Not sure whether you would have any idea why emails into my gmail don't forward to my thunderbird client.  Only ones in my name normally sent from "myself", but these notifications haven't forwarded this time either.  One has been collected in junk on my iphone - no idea on that either but it has happened with several contacts including me!

[KeithFrench]

Hi @davep 

The term "OCE" was abandoned a couple of years ago & basically replaced by TalkTalk's Support Staff, which was just a different name for the same people. There has been a team change recently, hence why different TalkTalk support people are answering threads.

I have asked @kanya-TT to contact their Email Product Manager to see if he can help. As a customer myself, there is nothing more I can do, I am afraid.

[davep]

@kanya-TT @KeithFrench this has been happening for a while.  I've attached previous thread.  Presume still ongoing...

Thanks for passing on the info Keith.  What happened to the OCE's?

https://community.talktalk.co.uk/t5/Email/Emails-from-Aviva-being-blocked/m-p/3060734

[KeithFrench]

Hi @davep 

Assuming this is not a simple case that they are going to your Spam/Junk, which I doubt, TalkTalk's email team need to advise you on this. Therefore, @kanya-TT, please can you ask your Email Product Manager - @rlloyd to investigate.

[kanya-TT]

Hey there, @KeithFrench. Can you please advise on this if you can. 

Kanya