Ask us about your TalkTalk email account and Webmail.
on 25-01-2024 05:59 PM
I have had an issue with emails from two or three senders simply suddenly stopping
I have been online chat twice now once in Nov and just earlier today for over an hour and half going round in circles with someone who doesnt know how to resolve it. Despite me having been in contact with the senders who assure me everything is set up fine at their end and see no issues.
Emails from @uk.travelzoo.com just wont come through for a year now (it was last Feb they stopped). Never had an issue before and despite rechecking my subscription and speaking to customer services who assure me they should be coming through and even checked with their data team to put me on a whitelist. They are still being blocked or simply just dont come through. The others are @email.azamara.com also @booking.azamara.com and @azamara.com
also @mail.postcodelottery.co.uk
I am at my wits end. Its been painful on the webchat and having to go through the scripted checks each and everytime to end up just wasting an hour of my time
Please can someone look at this.
on 11-03-2024 02:30 PM
Hubspot operate a suppression list - Here's how to resolve an email sending suppression
You'll need to report this back to Azamara Cruises customer support and ask them to engage with their email team to resolve the issue.
Gondola Community Star 2017-2024
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on 11-03-2024 02:00 PM
Hi I've run 7 day scans on Azamara domain and still getting no results for rejections. Sorry.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 11-03-2024 01:15 PM - last edited on 11-03-2024 01:23 PM by Gondola
on 05-02-2024 10:11 AM
Hi, I've run scans on all the mail addresses provided and none show up blocked on the 7 day scans.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 31-01-2024 01:19 PM
Update
Azamara - I have written to them again to see if they can provide me with a bounce back code or anything else, as a couple of weeks or so back they told me they had sorted it and I should get emails but still nothing being recieved
Travel zoo - after a year of nothing this week I have received both exclusive@ and top20@ mails from them this week. Result (I dont know how or why)
Post code lottery - still a mystery
Warners - sorted (Apparantly they slow down emails immediately after making a booking)
I am now at a point whereby I will probably have no option but to use an old hotmail account for some of these - which will be a pain as I dont log into it that often
Many many thanks to those that have helped with this.
(I dont know how these things work but I did start to wonder if someone out there had marked the senders of these as Junk or spam that means they wont go out to all?)
on 31-01-2024 07:15 AM
The only travelzoo mails showing on the scan were accepted. Only 1 in 7 days though.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 30-01-2024 01:08 PM
TT512 is a bounceback indicating a mailbox is unavailable for delivery. The reasons are either the address is unrecognised, mailbox is full or rejecting spam. Given that you're confident that TravelZoo do have the right address and that mailbox is receiving other mail then it would suggest a spam block is present. I'll let Ady know.
Gondola Community Star 2017-2024
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on 30-01-2024 12:58 PM
Hello
I have had this communication from Travelzoo with an error code
Our IT team has asked if you can pass the following error code over to your email providers please?
550 5.1.1 (hash) Recipient (hash) (TT512)
Have a lovely day and thank you for being a Travelzoo member.
29-01-2024 01:42 PM - edited 29-01-2024 06:36 PM
Hello Ady
I have updated the emails not coming through to show in full
Many thanks
( Iput them in my profile in the private bit or should i list them on here?)
on 29-01-2024 10:07 AM
Hi cruiseblogger, I've run a 7 day scan against your TalkTalk email address nothing showed as rejected. I see you've provided the sender email domains if you complete those emails I'll be able to run a scan against the sender emails too.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 26-01-2024 03:28 PM
Sit down and relax over the weekend and TalkTalk Support will pick up this topic next week and run the check of your mailbox to see if any mail has been blocked.
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on 26-01-2024 03:10 PM
The point is I got them to whitelist my mail over a month ago and it still didnt resolve the issue
Where do I go from here?
on 26-01-2024 02:59 PM
The composing a new email and sending to yourself i.e. send and receive in the same mailbox is purely to make sure that mail does arrive in the Inbox and is not diverted anywhere else nor removed from the Inbox after it arrives.
As there are no rules defined that's perfect as it means nothing is set up in your mailbox to divert mail away from the Inbox.
So if mail remains in your Inbox this then means either there's a network block or the sending mail service has your email address suppressed... or from what was implied, had your email address suppressed but have now either whitelisted your email address or removed the address from their suppression list and as a result you should see mail arriving once more.
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on 26-01-2024 02:49 PM
Thank you for the brilliantly details comprehensive reply
So I have updated profile on here. I have checked the settings like you said
and no rules are defined at all.
So just not sure what you mean by this Select the New email button to compose and self-send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent folder and arrives and stays in the Inbox- do you mean send an email to myself if you do that has always worked fine ie from our talk talk address whilst in t he talk talk mail back to our talktalk address to and from this mail box or do you mean compose an email to the ones I have issues receiving as in xxx@uk.travelzoo.com
I would point out that the travel zoo mails used to come through for at least the last 8 years two or three times or more a week. They just simply stopped last Feb. similar with Azamara fine up until around 4 months ago
on 26-01-2024 02:19 PM
The TalkTalk Mail mailbox accessed via an Internet browser (webmail) does have Rules that can be defined to divert or block mail from your Inbox. If that happens then Thunderbird will not be able to pick up those mail messages. Or if Thunderbird is set up as a POP3 email account and the mail messages get diverted to the online Spam folder then also you'd not see those messages in Thunderbird.
Select here: Sign in to TalkTalk Mail
Enter your email address and password, select Sign in.
Check the Inbox first and then check Spam and Trash folders for mail messages that may have been diverted from the Inbox. Bear in mind the spam and trash folders normally contain mail not older than 30 days.
Select the New email button to compose and self-send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent folder and arrives and stays in the Inbox.
Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.
Let us know of any error message, or if mail did not arrive in the Inbox or disappeared from the Inbox. Collecting mail messages with a POP3 mail account or mail collection service, like Gmail, may be deleting messages from the online Inbox.
Just to add that what you have been told by the originators is true. If there's difficulty in delivering your mail then they'll add your email address to a suppression list and send no more mail. If their trackers detect you are not actively engaging with the mail messages then they'll assume the mail is unwanted and also add your email address to a suppression list and send no more mail. The suppression lists do have the option to be overridden by whitelisting your email address which means you'll be sent mail messages regardless of delivery or opening status.
As there are several mail services I think the best thing is for TalkTalk to check for any blocks active on your mailbox.
For TalkTalk Support include in the Community Profile (not in these public posts):
Account holder name, TalkTalk home 'phone number (if not Data Only broadband)
Alternative mobile contact number. Full address with postcode (in the Location box)
Scroll down to Private notes to add your TalkTalk email address that you need to be checked
Check and Save changes
Select here: Update your profile
Gondola Community Star 2017-2024
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on 26-01-2024 01:56 PM
Not sure what you mean by rules defined. Wouldnt know where to look. We use Thunderbird for the emails and occasionally the talk talk web mail. For a while I just tried using the web mail for a few days to see if they popped into there but that didnt solve it. I simply would just like someone to check that they are not being blocked by talk talk and need pushing through?
Failing that I will go back to the senders again but I dont really know what to ask them to do.
I explained I wasnt getting their mails. Travel zoo for instance said sometimes if too many are left unopened it can go onto a list that they are unwanted spam so was told they would whitelist our email address (but to be honest I open most of them anyway) so didnt think it could be that?. But I did just sign up for a travel zoo alert subscription only last week and they come through fine but the address after the @ is slightly different I still dont get the @uk.travelzoo.com and the Azamara ones I emailed and the response was they should start coming through now - that was over two weeks ago.
Its so frustrating particularly as the online talk talk chat waster over 3 hours of my time.
on 25-01-2024 07:50 PM
Are these mail messages being sent directly to your TalkTalk Mail email address - not being auto-forwarded from another mailbox like a personal domain email?
The sending services appear to be sending fully authenticated mail and therefore no reason for TalkTalk to have any network blocks in place. Two of the services use strict SPF sender authentication that means they permit only designated IP addresses to send their mail.
Have you checked in TalkTalk Mail in the online mailbox that you have no Rules defined at all?
Gondola Community Star 2017-2024
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