Which program are you using? Webmail? Thunderbird? Outlook?
If the latter 2 is this happening using Webmail?
If not, try deleting your account in your third party mail application, close the program and re-add using IMAP settings.
If using Webmail you could try setting up a rule to move mail from Archive to Inbox.
Failing that, Unfortunately, support staff are no longer available here and this will require you contact TalkTalk directly as the forum is now peer to peer and this is something we are, on this occasion, unable to help you with.
Please see the link in my signature for ways to contact TalkTalk.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here:
How to contact TalkTalk Broadband - Help & Support.
