Ask us about your TalkTalk email account and Webmail.
on 18-12-2024 09:31 AM
They are showing as sent but not arriving in my inbox or with anyone externally.
Tried a few test emails they say sent but not arriving.
You get no message they are not being delivered, so assume people are getting them.
Lots of people reporting it, but most people will not realise their emails are not being delivered.
Come on Talkatalk investigate and fix quickly - dont just tell individuals to reset password etc, its a global problem
on 19-12-2024 01:52 PM
Hi Hozzles, please start a new topic so that we can track your issue.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 19-12-2024 01:42 PM
Ady,
Just checked. Emails from non-Talktalk a/cs being received ok. Sent a test email from my primary Talktalk a/c to my secondary a/c and vice versa. Both emails stuck in the outbox of the accounts.
on 19-12-2024 08:42 AM
Hi zippy1148, I've retested with my test account this morning and its working again. Please retest and let me know what happens if it still doesn't work I'll add those mailboxes to the incident.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 18-12-2024 10:08 AM
Email was received from Talktalk direct (verification code for login to my primary account), but no emails received otherwise. Sent test emails to myself and from my partner's Talktalk email. They say sent, but never arrive.
Test email from a non-Talktalk a/c did arrive. So problem with sending email not really sending?
on 18-12-2024 09:44 AM
@Ady-TalkTalk Can you investigate and fix quickly - dont just tell individuals to reset password etc, its a global problem