Emails not being sent and Non deliverable messages received

[moramutd]

Hi,

I stopped being a TalkTalk Broadband/Landline customer recently but pay £5pm to retain 4 TalkTalk email address under TalkTalk Mail plus. Whilst I still receive emails to these Accounts, I am now unable to send emails from either Outlook or Thunderbird on my PC or direct from my TalkTalk webmail Accounts. All of the Outlook etc. email settings e.g. passwords etc. are accurate with the webmail Account server settings. When I send an email, I either receive the error message “The server rejected one of the recipients addresses” or “too many recipients”. I have also had “Server Error “453 4.1.1 Dndxra6jB25FY Too Many Recipients (TT502)”. But I previously regularly sent emails to 20 plus addresses without a problem!

I suspect the problem is entirely due to an issue with my email Accounts and the TalkTalk mail server. I tried contacting TalkTalk via Chat but was left waiting to consult a “techy” for almost an hour so tried to speak with someone. When I eventually got through, I was simply told this is a problem affecting many users which should be resolved this evening. I know other TalkTalk customers who are not experiencing the same problem.

I urgently require to send emails to single and multiple addresses and need this problem to be fixed soonest.

Any ideas how this can be resolved would be welcomed

[Ady-TalkTalk]

Please add the 4 email addresses to private notes in your community profile and the account number they're supposed to be linked to and I'll link them for you.

Ady

[moramutd]

Ady,

This is another error message I receive.

moramutd

[moramutd]

Hi Ady,

Thanks for your reply, Until October I was a Talk

TalkTalk Broadband/Landline customer for many years with the 4 email accounts without any problems so I assume they must be linked. I switched to another Broadband provider but retained and pay for the emails under TalkTalk mail plus. No, I have just tried again to send myself emails from my TalkTalk webmail account but got the following error message. NOTE I have removed the intended recipients email address for privacy reasons

"Message could not be sent to the following recipients: (453 - 453 4.2.0 E4vFrHC9eWTj7 Too Many Recipients (TT605)

So I cannot send emails from webmail either.

Please help to fix the problem.

Thanks,

moramutd

The problem must be to do with the TalkTalk server

[Ady-TalkTalk]

Hi moramutd, have you linked the 4 email addresses to the account? Are you still able to send mail via TalkTalk Webmail?

Ady