Emails not receiving from gmail account

[Lilly-Pops]

I am not receiving any emails from Gmail to Tiscali, I've tried using both laptop and mobile phone but nothing.

The emails are in my sent box and look as if they have been sent but not received with Tiscali.

Is anyone else experiencing this issue please, it seems to have happened since Friday?

Thank you

[Michelle-TalkTalk]

Hi Lilly,

Have any arrived since your last post?

Thanks

Michelle

[Michelle-TalkTalk]

Hi Lilly,

I've re-escalated this and have asked if they can provide an update ASAP.

Thanks

Michelle

[Lilly-Pops]

Hi Michelle

I've just tried a test email from my Gmail account but it hasn't been received at Tiscali so it looks like no change yet.

When this issue has been fixed will i receive all my previous emails from the past 3 days?

Thanks

Lilly

[Michelle-TalkTalk]

Hi Lilly,

Has there been any change so far?

Thanks

Michelle

[Michelle-TalkTalk]

Hello,

Our Email Team have advised that although this should be resolved it may take a few hours for the emails to filter through. I'll check back in with you in a few hours to see how you're getting on.

Thanks

Michelle

[Michelle-TalkTalk]

Hi William,

Apologies, this has been raised back to our Email Team and they are currently investigating this again. I'm hoping to receive another update shortly.

Thanks

Michelle

[William333]

I am only using the webmail service and the problem of not receiving emails to my tiscali account from gmail has been going on since last Thursday!

[Michelle-TalkTalk]

Hi Lilly,

We've asked for our comms to be updated as webmail is also affected, apologies. I'm hoping to receive an update shortly.

Thanks

Michelle

[Lilly-Pops]

Hi Michelle

Thank you for your response, however my TalkTalk webmail is also affected as well as my outlook so if you could look into this please as well.

Thank you

[Michelle-TalkTalk]

Hi Lilly-Pops,

Thanks for your post. Our team have identified an issue and have applied a fix this morning. I think it may take a few hours for your email to return to normal but I've asked our team to confirm this and I will post back here with an update as soon as I know.

We’re aware that some of our customers are having problems with their Tiscali email service. Tiscali customers are currently unable to receive emails from Gmail. Senders from Gmail are reporting getting the error message 'The MX host does not match any MX allowed by the STS policy'.

This issue only seems to be impacting email clients (outlook for example), customers using our webmail service aren’t reporting issues. 

Our team are working hard to get things back up and running, please check back here for updates.