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email support

Ask us about your TalkTalk email account and Webmail.

Emails rejected for policy reason

PWGX1
First Timer
Private Message TalkTalk

on ‎01-11-2024 05:22 PM

Message 2 of 2

Since 30th October most emails I've tried to send result in the message:

"Sending the message failed The mail server responded: Reject for policy reason.  Please check the message and try again."

This happens even if I send a message to myself (I have two Tiscali email addresses) and even if the message is one I've sent successfully before.

Purely text messages are OK.  Any URL or hyperlink in the body of the email causes it to fail.  Most attachments cause it to fail.  For example an  .xls file is OK but a .pdf version of the same file cause it to fail.

How do I fix this quickly as at present my email service is not fit for purpose?

Thanks

 

 

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1 REPLY 1

Ady-TalkTalk
Support Team
Staff
Private Message

on ‎04-11-2024 06:44 AM

Message 1 of 2

Hi PWGX1, please send me a personal message including the affected email address and confirm if this happens when using webmail too.

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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