Cannot download emails received, Server not responding in 1 minute

[Bruce5]

I have been a TT customer for years. I am running Windows 11 on an up to date PC. I have used eM Client for years with very little difficulty. Now my received emails will not download from the TT servers, except very infrequently one slips through. The error message I always get is that the server has not responded within 1 minute, so eM Client disconnects, or is kicked off. I have two talktalk.net email addresses and this is happening all the time to both of them. I can see my emails in webmail, so this is clearly a TT problem with your servers. I see others have had server problems with both receiving and sending emails. This is quite unacceptable. Please advise ASAP as it is very frustrating. Thanks.

[Ady-TalkTalk]

Hi Bruce5, if you can log into webmail authentication is working perfectly. Be sure that you're using all the correct Email settings and you should have no problems as long as EM supports TLS1.2. 

Ady

[Bruce5]

As instructed by Gwilmaeden2 on another thread.

My personal view is that TalkTalk is always having mail issues of one sort or another. Slow server responses, failure to send or receive, etc etc, and all apparently out of the blue when things have been going well up to that point. From long term use I believe their mail is much more unstable now than it used to be a few years ago. A great pity!!

Edit today. My view is supported by the number of posts showing that there are major problems with TT email at the moment. All and sundry are having issues with sending and receiving or being refused access or being kicked off. Perhaps the server security routines have gone bonkers. In addition, the initial contact from my eM Client always takes ages, for no apparent reason. New servers needed? or new software? an update gone wrong? Too many takeovers and mergers?

All your customers would be delighted to have a reliable, stable, quick email platform please.  Many thanks.

[Bruce5]

Also my webmail inbox shows 3 unread, but only 2 show bold in the inbox on screen????????

[Bruce5]

Thanks Ady. I have removed one of my accounts with 42 in the address, and restarted. I am trying to add that account back again. I am using the automatic feature of EM. I get an error message after the database is searched. "The server was found, but authentication failed."  This cannot be right as I have accessed that account on webmail with exactly the same address and password. It works perfectly.  Can you please check the authentication process, since that may be the problem on both accounts.  But not consistently, since a few emails are getting through now and again.  Thank you.  In the meantime I have lost the account from my eM Client program on my PC!!!

Not good.  Bruce5 

[Ady-TalkTalk]

Hi Bruce5, the first thing to try would be to remove the email account from EM reboot the device add the email account back and then restart the device again. It'll work after that if you're using the correct settings. 

Ady