Hi Andy,
The simple way I can explain it as follows.
I can currently login into what i call my main webmail account, from this i am allowed up to 5 additional email accounts.
3 are currently working and were created a few years ago however if I attempt to create a new additional account with new email and password webmail will go through that process and say it has been successfully created.
But if I then try to login to the newly created account via webmail it says password incorrect.
When i contacted talktalk technical assistance and explained the issue they said that new accounts can take up to 48 hours before they activate. After the 48 hour period i then try to login and get exactly the same error.
Over the last 10 days i have created numerous new accounts and passwords and wait the 48 hour period but the result is always the same.
To eliminate issues my end I have created accounts on 2 separate windows 10 computers using the chrome browser as well as using an android.
The 48 hour wait period is slowing the testing phase down. Each attempt means such a long delay.
As stated the technical department say they will elevate the issue and resolve it but nothing happens.
Regarding the webmail software itself it is my belief there is a flaw, at present there is no way to send a forgotten password to any other email address other than the one I cant login into. Of course it will go through the motions of saying it has sent a reset mail but since i cant login into that account i will never see the reset mail.
If the webmail allowed the email to be sent to a different working email address I could understand and see the possibility of recovery.
But there isn't that option which seems rather odd to me.
Any help would be appreciated as I have exhausted every avenue including many hours talking to the technical department.
p.smith
