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Broadband help

For queries about your TalkTalk broadband service.

HG635 Router - Equipment Update email

muggins14
Chatterbox
Private Message TalkTalk

on ‎18-03-2025 12:36 PM

Message 4 of 4

I, like many others, have received the Equipment Update email with regard to discontinuation of software and security updates for my router.

 

In accordance with advice on this website

 

"Which devices are no longer supported? Please note that these devices are now unsupported. If your device is on this list, you can contact us to upgrade to a newer device if you wish."

 

I DO wish to upgrade to a newer device and would appreciate this happening.  I have not long renewed my contract (28 January 2025) with TalkTalk and none of this was mentioned at the time.

Many

muggins14_0-1742301158914.png

 

Alison, expertise? none
Labels:
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3 REPLIES 3

Karl-TalkTalk
Support Team
Staff
Private Message
In response to muggins14

on ‎18-03-2025 01:51 PM

Message 1 of 4

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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muggins14
Chatterbox
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎18-03-2025 01:48 PM

Message 2 of 4

@Karl-TalkTalkThank you so much for your swift response, much appreciated.

Alison, expertise? none
0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎18-03-2025 12:43 PM

Message 3 of 4

Hi

 

A new router is on the way.

 

This should arrive in the next 24-48 working hours.

 

Thanks

Karl. 


 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

© TalkTalk 2025