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I Can No Longer Access TalkTalk Mail

Tobermory
Chat Champion
Private Message TalkTalk
Message 2 of 2

OK, Ady-TalkTalk. To keep you happy I am putting this in a separate Post. Though I suspect that it relates to other reported problems.

 

The Webmail (TalkTalk Mail or whatever it is now called) software seems to presently be in a mess. As of yesterday, when I try to run it on my Windows 10 PC, the browser window just displays a spinning circle in the centre. Though I can still access Webmail from my PC running Windows 7.

 

Which is fortunate, since when I logged in to this forum I had to enter a Security Code which was sent to my e-mail address. Otherwise I would have been prevented from logging in to the forum, to report that I could not access my e-mail. And I would have been even more annoyed.

 

I also can no longer access Webmail from an almost identical PC which I have, which is running Windows 8. Through the Google Chrome browser.

 

Guessing that the children, who “write” the TT s/w, have been installing “upgrades” again. - When it is working, just leave it alone, please.

 

If I had to guess at the origin of the problem I would suggest a dodgy cookie. My Windows 10 PC is my PC of preference, as it has a SSD.

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Ady-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi Tobermory, the webmail software is working for most including myself when I've tested. Have you tried alternate browsers on the PCs affected? If not did you clear cookies and cache and restart the browser? 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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