I cannot see or access my email folders

[nigemann]

I cannot see my email folders. I have cleared my cache. Re-started my computer and logged in to talktalk mail and the email folders are still missing.

[Mandisa-TT]

I have reviewed your account and confirmed that you are a full fibre customer. Unfortunately, I have limitation since you are Full Fibre customer, and I cannot run diagnostics for your email. You will need to reach out to our Full Fibre Team, who can check your emails, diagnose the issue, and provide potential solutions to your query.

Here is the number to our Future fiber team who have the required resources to assist you with this matter 034 5172 0074 and you can contact them between the times  Monday - Friday: 9am - 6pm;  Sat-Sun 9am- 5:30pm

Another option is to use the below link to chat to our live chat advisors who are always ready to assist with your issue.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

[nigemann]

I use my desktop PC, my iPad, and my phone.  The folders are missing on all devices.

[sabelo-TT]

Thank you for this @nigemann. Could you kindly attempt to use a different device to access your emails and see if you would still be unable to access your email folders. Kindly confirm with feedback once done. 

[nigemann]

I have done this on several occasions, and have just spent two very uncomfortable hours on the live chat trying to resolve this issue. All the "experts" seem to be able to do is to ask me open folder visibility. My folders are not there - they have disappeared !! 

[sabelo-TT]

@nigemann, I will kindly ask for you to double check on your email settings. Go to your email settings and ensure that your folders are not hidden. Look for any options related to folder visibility or organization.

[nameunknown_]

@nigemann 

TalkTalk Community support staff will be back on Monday.

I have no idea how checking your internet connection would assist in resolving the issue.

Are you only using webmail to access your email account?

I assume you have expanded 'My folders'.

If you are only using webmail (and never use an email application), then the likely explanation for the missing folders is that some action has been taken on the email server, e.g. the account was migrated but only default folders were included. If that is the case, they ought to be able to restore them.

You coud call TalkTalk technical support, now or over the weekend.

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broad...

[nigemann]

@kanya-TT. I am now 👍

[kanya-TT]

We are so sorry to hear about that, we'll need to run checks with you, are you home at the moment where your TalkTalk broadband is connected.

Kanya

[nigemann]

@kanya-TT - No - I cannot access my email folders. Those folders where I itemise my emails: Work - Social - Bills - Golf - etc.

These have disappeared !!

[kanya-TT]

How so, are you able to access everything on webmail: Using TalkTalk Webmail 

Kanya

[nigemann]

Broadband is fine - suggest the issue is on the email platform or App ????

[siphosethu-TT]

Will need to run diagnostics on the matter so I'll need you to confirm for me if your broadband services are working fine before we continue. Thanks

[siphosethu-TT]

Thanks for confirming, please also confirm if you are having any issues with your broadband services? Thanks

[nigemann]

No ????

[siphosethu-TT]

Did you receive any comms from TalkTalk regarding Everymail?

[nigemann]

I've done that several times.

[nambuso-TT]

Please Log out of your email account and log back in and confirm what happens.

[nigemann]

Thank you @nambuso-TT. I have tried Microsoft Edge, Google, and Safari. No joy on any of them.

[nambuso-TT]

Hi there @nigemann. I am very sorry to hear this. Please try to use a different browser and see if you can see your emails?