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email support

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I have lost access to my email folders

molly84
Newbie
Private Message TalkTalk

Wednesday

Message 3 of 3

Good Morning

 

I am new to TalkTalk email having just started using it 6 days ago, 

 

Up until earlier today everything was fine. I was able to access my Inbox emails and my various folders were listed below my Inbox on the left hand side of my browser window. 

 

For some reason all my folders have disappeared and I only have access to my Inbox. Even when I move an email from my Inbox to a folder. When I choose the email I want to move and then select the folder from the drop down list under the "move" tab the email does move but I cannot access the folder the email has moved too.

 

So where have my folders gone?

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2 REPLIES 2

Ady-TalkTalk
Support Team
Staff
Private Message
In response to molly84

Thursday

Message 1 of 3

Thanks for posting back to let us know you've sussed it out.

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

molly84
Newbie
Private Message TalkTalk

Wednesday

Message 2 of 3

I think I have resolved it myself. 

I must have clicked on the "folder view" button at the bottom of the page by mistake. I have clicked on it again and my folders have returned. 

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