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email support

Ask us about your TalkTalk email account and Webmail.

I think my email has been hacked. I can't change my password - no email from TalkTalk allowing reset

gordon_blue
Newbie
Private Message TalkTalk

6 hours ago

Message 3 of 3

I don't get reset email from TalkTalk and emails aren't coming in to my inbox. I can send emails ok.

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2 REPLIES 2

Ady-TalkTalk
Support Team
Staff
Private Message

4 hours ago

Message 1 of 3

Hi gordon_blue, I've disabled the mail divert that's on your mailbox. If you need the password reset details updating please send me a personal message with the affected email address, alternate email address and a mobile number to use for the password reset option. Don't post the details on the community.

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Billx
Enlightened One
Private Message TalkTalk

5 hours ago - last edited 5 hours ago

Message 2 of 3

Hi, @gordon_blue 

 

Go to https://apps.talktalk.co.uk/ , the TalkTalk Webmail login page, don't login, click 'Forgot your password?'

This will take you to the 'Reset your password' page.

Enter the email address that has been hacked.

You then should be offered a choice of where to send a reset code.

Choose an alternative TalkTalk email address or your mobile phone (don't choose the hacked email address)

Follow the rest of the instructions.

 

You will also need to check whether the rest of you system has been hacked. Has your Windows anti-virus program bee running?

 

Bill

 

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