Folders

[Colin*P]

I am unable to see my folders. They are there in Mail/Folders but I am unable to see them. Why is this?

[nomfezeko-TT]

Hello, @Colin*P, thank you for reaching out regarding the issue with your email folders. I understand how important it is to have access to all your folders, and I'm here to help you resolve this.

Here are some steps you can take to troubleshoot the issue of not being able to see your folders:

• Sometimes, a simple refresh can resolve display issues. Please try refreshing the application or web page.
• Ensure that your folders are not set to be hidden, navigate to the settings or preferences section and look for options related to folder visibility.
• Check if there are any filters applied that might be hiding your folders. Look for filter settings and ensure that none are affecting folder visibility.
•  Outdated versions can sometimes cause display issues. Check for any available updates and install them.
• Logging out of your email account and then logging back in can often resolve temporary display issues.
• If the issue persists, try accessing your email from a different browser or device to see if the folders are visible there.
• If you have multiple email accounts configured, ensure that you are viewing the correct account and that the folders belong to that account.

If you have tried all the above steps and are still unable to see your folders, please do let us know so we can further help. 

-Fez. 

[Gliwmaeden2]

I'll re-escalate this thread in case one of the new support team is able to look into it for you, @Colin*P.

They'll reply after the Bank Holiday. 

If you want to leave Talktalk you'll need to check whether this qualifies for exemption from early termination fees, if you are still in contract. It's usually only approved for loss of broadband  / phone service not repaired after a considerable amount of time etc.

[Colin*P]

Almost 3 months since I have heard anything, I appreciate I am "low priority" but I am paying for a broken service. Is there any other route for this to be fixed or an I going to have to go to another ISP?

[Ady-TalkTalk]

Thanks for letting us know. 

Ady

[Colin*P]

Hi Ady, just as an addon to this matter, I received an email on the 18th of December saying that my TalkTalk mailbox would be getting an update from the 20th of January. I had hoped that this might resolve my problem, but there has been no change to my mailbox that I can see.

[Ady-TalkTalk]

I've had nothing back. I'll chase them today, but as this is a 1 off issue its unlikely to get priority among their list of tasks. 

Ady

[Colin*P]

Any news, Ady?

[Ady-TalkTalk]

I can see why you would think that. For some reason I'm not able to replicate this on 3 different test mailboxes. 2 are TalkTalk.net and 1 is Tiscali.co.uk. I'm waiting on the email team to confirm if they can identify or replicate this. 

Ady

[Colin*P]

Thanks Ady... sorry I thought I'd been abandoned

[Ady-TalkTalk]

Hi Colin*P, my apologies it seems the workflow tool wasn't pulling this topic into my queue. To make a complaint click on the complaint link at the bottom of every TalkTalk webpage.

I wasn't able to replicate your issue using 2 test accounts and have just received details of a 3rd account in and effort to attempt to replicate it there in case its a random issue. I'll let you know how I get on. 

Ady

[Colin*P]

OK. If I can't get help with my problem on Folders, can anyone help me on how to complain about the lack of Help?

[Colin*P]

If this is help I am unimpressed  -Surely someone can answer me. I have been with Tiscali/Talk Talk for over 20 years

[Colin*P]

Thanks, since the 10th I've tried Chrome and still the same, though I can see the folders on my Android phone but not on my PC

[Gliwmaeden2]

I'll re-escalate this thread for you, @Colin*P.

[Colin*P]

Hoping for a reply to mine of the 10th

[Colin*P]

I usually use Firefox but tried Edge and it's identical. Why would it look different and how do I get it to look a different way?

[Ady-TalkTalk]

You're view is significantly different to mine. Have you tried a different browser?

Ady

[Colin*P]

Mail

[Ady-TalkTalk]

Please provide a screenshot of what you're seeing but without any personal information.

Ady

[Colin*P]

As I said "I see nothing called "MyFolders" or an arrow" Am I able to send you a screenshot?