Imap access been blocked

[wmersea]

Hi,

I've been blocked accessing my email account via IMAP due to me not updating my settings on an old device (forgot I still had it) as the settings werent updated by a certain date. I have been on the phone to talktalk various times and for very long periods of time and seem to be getting no where. Their opinion is that if my webmail works IMAP should also.

Anyone here able to help me get this resolved and stop me from pulling my hair out?

[Ady-TalkTalk]

It should all be working as normal now.  Please let me know if you're having any trouble.

Ady

[wmersea]

Excellent, will try again in a few days and let you know

Many thanks

[Ady-TalkTalk]

I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

[wmersea]

Yes, changed all settings, but still wont connect 😞

[Ady-TalkTalk]

Hi wmersea, have you changed all the settings to use the secure ones?

Ady

[Gondola]

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings..." then the email address receiving that notification has now been limited to webmail only access  It's a last resort action by TalkTalk to stop the use of email connections not secured by TLS 1.2 encryption.

TalkTalk Mail webmail is secure by design when using an up to date Internet browser.

Select here:  Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in. Check that you can compose and send and receive mail sent to the same mailbox address.

If your mailbox is limited to webmail only access for both sending and receiving mail, you will be able to get access restored to email apps or email software, including mail collection services, passwords will then re-authenticate, so long as you're ready to use supported email software and secure email settings for all the ways you view emails.

We can advise on device and software compatibility with TLS 1.2 encryption and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

What is the 'old device' and email software?  Some older devices do not support secure mail to the TalkTalk requirements.

For a definitive check of email settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Email account holder name

 Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

 Check and Save changes

Select here:  Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
 TalkTalk Mail Support

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