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email support

Ask us about your TalkTalk email account and Webmail.

Is my email account to be cancelled?

Sassie
First Timer
Private Message TalkTalk

on ‎13-01-2025 05:17 PM

Message 5 of 5

I keep getting emails saying my email account is out of date and to click a link to see what to do next. The latest email came from New_Team. Is this a genuine email from Talktalk?

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4 REPLIES 4

Ady-TalkTalk
Support Team
Staff
Private Message
In response to TerryNyorks

on ‎06-02-2025 07:16 AM

Message 1 of 5

Hi TerryNyorks, please start a new topic and delete any of those emails no matter who the sender is. No matter what the sender name it isn't going to be TalkTalk.

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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TerryNyorks
First Timer
Private Message TalkTalk

on ‎05-02-2025 09:34 PM

Message 2 of 5

Similar email now from ‘true potential’. Seems to be a scam

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Ady-TalkTalk
Support Team
Staff
Private Message
In response to fr8ys

on ‎14-01-2025 12:17 PM

Message 3 of 5

Hi sassie, its definitely a scam. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

fr8ys
Community Star
Private Message TalkTalk

on ‎13-01-2025 05:18 PM

Message 4 of 5

Hi,

It's probably a scam.

If you hover over the senders details it's also unlikely to be a TalkTalk email address.

Whatever you do, do not click on any links.

TalkTalk have requested that spam mail be reported to them.
How to do this can be found here
https://community.talktalk.co.uk/t5/Articles/Phishing-emails-amp-everything-you-need-to-know/ta-p/30....
Thank you.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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