Keeping email address

[Tracya2000]

I've recently switched provider and would like to keep my email address.

I followed the instructions in my email but when i input my email address and password it says my email address is not recognised so cannot buy into the subscription.

Can someone advise me as I need to keep my address.

[Mandisa-TT]

Hi @Tracya2000 I've escalated this issue for you, and I will get back to you as soon as I receive a response. Could you please confirm if your email is functioning properly?

[Tracya2000]

Around the 8th July 

[kanya-TT]

Hey there, @Tracya2000. When di you switch providers? 

Kanya