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email support

Ask us about your TalkTalk email account and Webmail.

Keeping my Onetel address

KiraD
First Timer
Private Message TalkTalk

on ‎09-10-2025 01:43 PM

Message 2 of 2

I still have- and want to keep - my Onetel email address. For the past few years I have been paying the £50 per year subscription to TalkTalk as per the company instructions. Do I need to do anything else before 31st October to keep the subscription going? 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎09-10-2025 01:48 PM

Message 1 of 2

It should automatically be switched over - when the next £50 is due you'll pay Everymail. Exactly what steps are needed depends on your payment method, @KiraD.

 

See the information about Mailplus towards the end of this article:

 

https://help-centre.talktalk.co.uk/Email/Find_info_or_guidance_about_my_product/Email_Transition_FAQ...

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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