Legacy Tiscali Email Account

[BlooDog]

Hi there all,

I am really desperate from some help from you lovely people.

I have a most annoying issue.  I pay £50 a year to use the TalkTalk email servers for one of the old legacy Tiscali email addresses.  I was late paying this year, so my service was restricted. I paid the bill now and everything should be working normally.

However, albeit I can access my mail via webmail and the Talktalk mail app itself, I can no longer use my email desktop client (em client) or my google mail.  The email settings remain identical save that I have changed my password to see if that would change the problem, on emclient I receive the error message:

"Server says "Authentication failed""

Google mail says:

"Correct credentials needed"

I am of course entering the correct password, which works for webmail and/or the talk talk app.  I really want my emails delivered to my desktop so I would love to get this resolved.

Does anyone have any advice?

Thanks everybody

Val

[Ady-TalkTalk]

You should find your mailbox is in full working order again.

Ady

[Ady-TalkTalk]

Hi BlooDog, your mailbox has been restricted to webmail only.  I've requested that it be returned to full service. 

Ady

[Billx]

Did you also have to change the password in em client and Google mail as well?

I am not sure if you had to, or if you did, whether you did.

Bill