Lineone Email Accounts

[Meadow65]

Since Monday our Lineone email account have stopped working in Outlook and Apple Mail . Tried deleting and reinstalling without any luck.  Any ideas

[Ady-TalkTalk]

If its on a different account number your payment won't have any affect on that mailbox. You'll have to send me a personal message with the affected email address and account number requesting that I link it to your paid account and if I can I will link it for you.

Ady

[Meadow65]

The second email on a different phone is still not working. It is a different account number. I have tried reinstalling and getting error “no password provided for Lineone “

[Ady-TalkTalk]

They should both be working if not please let me know. 

Ady

[Meadow65]

Thanks. One account working. I have other email address with different account that’s still not working. 

[Ady-TalkTalk]

Great stuff, in that case you should now have a working mailbox again. Please let me know if there's anything else I can do to help.

Ady

[Meadow65]

It was working fine until last Monday. 

[Meadow65]

Yes. I have paid 2 x £50 pa. 

[Ady-TalkTalk]

Hi Meadow65, do you have a current active paid for TalkTalk account? It sounds like your mailbox has been limited to webmail only and typically that happens when an email address isn't linked to an active account. 

Ady