Lineone.net - I need TalkTalk support to restore full access

[Delupp]

Hello, I believe I need someone to restore access to my email account so that the new server settings work on my Android phone.

Will this get picked up here? Anything else I need to do or provide?

Many thanks

Delupp

[Gondola]

Over time I'm just pleased to see more successful results.

[Delupp]

Morning Ady

Yes, I'm now back up and running.

Many thanks to you and Gondola for your help. I hope you are getting paid overtime...!!

All the best

Delupp

[Ady-TalkTalk]

Hi Delupp, your mailbox has been restored to full function. Please let me know if you still need help.

Ady

[Delupp]

Hi Ady

The server settings are still not working for me so I am assuming that my account has still not been restored.

Are you able to check and/or rectify?

Many thanks

Delupp

[Ady-TalkTalk]

You're very welcome.

Ady

[Delupp]

Hi Ady

Spot on and thanks for letting me know.

Kind regards

Delupp

[Ady-TalkTalk]

Hi Delupp, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

[Gondola]

I can see your Community profile indicates it's been updated so I'm sure it's all good. TalkTalk Support will respond here asap during office hours.

[Delupp]

Hi Gondola

I have added my email address to:-  My Settings--Personal Profile--Personal Information--Private Notes

If this is the incorrect place, please can you direct me to the "Commuity Profile Private Notes" section as this is not jumping out at me.

Thanks for your help.

Delupp

[Gondola]

Have another try. Maybe you missed the Save changes button?

[Delupp]

Hi Gondola

Many thanks for your speedy action on this.

I have now added my email address to the private notes section - hopefully the correct place where you wanted it..!

Cheers

Delupp

[Gondola]

Hi Delupp 

Perfect. The secure mail settings are good so I've requested that full access is restored for the email address mailbox in your Community profile Private notes (when you get around to adding that email address)...

TalkTalk Support will respond here and access returned within a couple of days after that. Until then use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

[Delupp]

[Gondola]

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

Select here:  Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services, passwords will then re-authenticate, so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Email account holder name

 Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

 Check and Save changes

Select here:  Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
 TalkTalk Mail Support

TalkTalk Mail help
 Using TalkTalk Mail

 Email settings and device setup guides for TalkTalk Mail

 About TalkTalk Mail Plus