Link emails with broadband

[MacJj]

Please link email addresses in profile private field to broadband account. 

Account number and  email addresses are listed in profile.

Thank you

[siphosethu-TT]

Great news to start of the day for me, take care @MacJj. Thanks

[Gliwmaeden2]

Thanks for the update, @MacJj. Good to hear that it's resolved!

[MacJj]

Pleased to say that my email addresses have been connected to my account again. 

Thank you everyone for your support on here.

[sabelo-TT]

Once done with the call @MacJj, do confirm with feedback if the matter was resolved. 🙂 

[MacJj]

Thank you @Gliwmaeden2 

I will call them in the morning. It's upsetting that they didn't offer me the option of just transfering the name to me. 

[MacJj]

The bereavement team didn't give me the option of changing the account name, only creating a new account. 

I will call the number in the morning. Hopefully they'll be able to transfer me back to our old account.

[Gliwmaeden2]

@MacJj there's a dedicated phone number for the bereavement team given in this article, which might be helpful:

https://community.talktalk.co.uk/t5/Articles/Our-bereavement-team/ta-p/2205169

I hope it's possible for you to get this resolved. On the death of your husband, you should have been put in touch with that team to sort out affairs like simply changing the account holder name etc, rather than setting up a whole new account, which is what has led to these email addresses being associated with the old account  - the added complication being it was not in your name. 

Do let us know if the bereavement team are able to progress this for you. 

[siphosethu-TT]

When your husband passsed away did you take over the account?  I'm asking this as you'll need to be the account holder on the old account which will allow us to move all your details to the new account. Please contact our bereavement team so they can sort this out.

03451720088

Monday - Friday 9am - 7pm ; Saturday - 9am - 6pm ; Sunday - Closed

[MacJj]

No, l can't use them. I can only receive emails, not send emails. It says l have to subscribe.

[siphosethu-TT]

No everything is good for now, we just needed to confirm. Are you able to use your email services just fine? Thanks

[MacJj]

Thank you @kanya-TT 

No, that's my new account number.

Do you need our old account number?

[kanya-TT]

I'm truly sorry to hear about the loss of your husband. On behalf of TalkTalk, I want to express our sincere condolences to you and your family. Could you please confirm if the account number in the private section belongs to your husband's account?

Kanya

[MacJj]

Hello @kanya-TT 

They were linked to my husband's account but he died in April and l was told l had to open a new Talktalk account. 

[kanya-TT]

Hey there, @MacJj.Hey there! Were the emails you want to link previously connected to your account?

Kanya

[MacJj]

Thank you for your reply  @Gliwmaeden2 

Hopefully we'll get some answers on Monday, though that doesn't sound good about it being complicated

[Gliwmaeden2]

Sorry for your loss, @MacJj.

It may be particularly complicated if the email addresses were never originally in an account held in your name. There seem to be lots of scenarios that Talktalk  / Everymail never thought of for this whole issue. 

There will now be a delay over the weekend as staff are not back on here before Monday. Sorry that this may take time to resolve. 

[MacJj]

Addresses were previously linked to husbands account, who died in April. Had to open new account.