Linking emails to Talk Talk broadband account

[Dianer]

I am trying to ensure that my existing email accounts are linked to my Talk Talk broadband account as I am an existing customer.

Can you please assist with this? Kind regards

[Mandisa-TT]

Is there anything else I can assist you with?

[Dianer]

Hi Mandisa,

thanks for your help and your reply.

Dianer

[Mandisa-TT]

Hi @Dianer I understand how you feel, I can assure you that I have added all the emails that you have added on your Private Notes on your profile and they will be linked to your broadband account.

[Dianer]

Thanks for your reply but this does not help me at all.  At the very most and as a Talk Talk customer I should not be placed into a position whereby I just hope and keep my fingers crossed that someone in another department will link my emails to my broadband account.  I am therefore asking for confirmation to let me know that this work has been carried out.  If you can't do this then can I suggest that you forward this to someone who can confirm.  I have already received another email from Talk Talk asking me to sign up for everymail.  This is unacceptable.

Kind regards

Dianer

[Philile-TT]

I am not too sure of the kind of confirmation you will receive from them as they work in a different department. Thanks.

[Dianer]

Thanks for your reply.  How will I know when the back-office team have sucessfully linked all four email accounts to Talk Talk broadband?  Will i get confirmation of this please?

Dianer

[Philile-TT]

The back-office team will look into assisting with linking the emails as the webform has been submitted. Thanks. 

[Dianer]

thank you for your reply.  Can I just check that the emails  (4 in total) as given in my profile page will be linked to the Talk talk broadband account?

many thanks

Dianer

[Mandisa-TT]

Hi @Dianer I wanted to inform you that I have successfully completed the web form on your behalf. I can assure you that you will not receive any emails regarding the closure of your emails or any charges related to emails, as you currently have a broadband account. Your account will remain linked to your broadband service, ensuring that everything is managed seamlessly. If you have any further questions or concerns, please feel free to reach out.

[Dianer]

yes, this is correct.  I am wanting my emails to be linked to my Talk Talk account as I am an existing customer.  Please can you action this?

Thanks

Dianer

[sabelo-TT]

Hi there @Dianer, I understand that you are looking to link your email address to your TalkTalk account, correct?

[fr8ys]

@Dianer 

This forum is not like chat and posts are dealt with in order.

Staff aim to respond with 24 to 48 hours but is often less.

[Dianer]

Further to my previous posting, I have completed my profile page with the relevant informtion.  Please, please can a member of Talk Talk staff kindly look at this and advise further as this is causing a great deal of concern to me.  I am not a confident with technology and cannot understand why I received an email from Talk Talk regarding having to pay for my emails when I am a Talk Talk  broadband customer.  I am concerned that if something is not done then I might lose my emails.  This is a total nightmare.

[Dianer]

Hi, I have already completed the required information.  Please can support staff now action this for me?  Please confirm when actioned thanks.

[fr8ys]

I assume you have had an email suggesting you are not a broadband customer.

If so, Please see here for information. 

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email...

Please post back once you have completed the required information so support staff can action for you.

Thank you