Locked out of sending emails

[daffy_uk]

I'm being asked to subscribe to a mail service to enable sending of email and not losing my account, even though I'm a broadband customer. What the hell is that all about?

[nambuso-TT]

Hi there 

@Gliwmaeden2 Thank you very much for advising. 

[Gliwmaeden2]

@MaryGardener, please return to the message board and click on start a topic to begin your own thread. 

It's very important that you do this ASAP today so that staff can look into your case ahead of the weekend. 

Ensure that your community profile is complete too, via your avatar; settings; Personal Information.....also add all relevant affected email addresses in Private Notes. SAVE CHANGES. 

[MaryGardener]

Me too, can’t work out why as a broadband customer, with TalkTalk email addresses, that i’m being stopped from sending emails!

[Mandisa-TT]

You're welcome! Thank you for bringing this to our attention. Please don't hesitate to reach out in the future. Take care!

[daffy_uk]

Ah, hadn't realised. Thank you for sorting this out.

[Mandisa-TT]

This request will be completed within 48 hours, counting only working days (Monday to Friday), as weekends are not included. Is there anything else I can assist you with?

[Mandisa-TT]

Hi @daffy_uk your emails addresses are all linked to your active broadband account. I have removed your details and recommend that you avoid sharing personal information on public forums in the future. I have initiated an escalation for you, and your email address should be functioning within the next 48 hours.

[daffy_uk]

Hi,

There should be three address in total.

 (the one TalkTalk gave me after they took over Tiscali)

Thanks

[Mandisa-TT]

Hi @daffy_uk I found your account, and I can confirm that you have an active broadband account. The two email addresses you provided in your private note are linked to this account. I can escalate this issue for you, but I noticed that there are more than two email addresses associated with your account. Could you please confirm if you are only using the two email addresses you mentioned in your private note?

[Mandisa-TT]

Hi @daffy_uk I will look into this for you.

[daffy_uk]

Hi, there's just an option to subscribe to the new mail service 

[nambuso-TT]

Hi there @daffy_uk Thanks for adding your information. Is the sign-up option available when you login to your email account?

[daffy_uk]

I believe I've added the required information

[fr8ys]

Please see here for information. 

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email...

Please post back once you have completed the required information so support staff can action for you.

Thank you