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Lost app on mobile phone

1Bmac
Popular Poster
Private Message TalkTalk
Message 5 of 5

The TalkTalk app I had gave me a message about a site I was trying to connect to (O2 Mobile so it is a genuine site)

The message was 'Page not working' then the message that app had redirected me too many times.

 

I shut down and restarted my phone and still the same. So I uninstalled the app and now I can't get into my emails on the phone.

I can access via a computer, but however I try, I can't access my emails on this phone.

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4 REPLIES 4

1Bmac
Popular Poster
Private Message TalkTalk
Message 1 of 5

These are the screenshots I referred to earlier. Thanks Ferguson for the heads up


Screenshot 2025-06-22 at 16.59.48.pngScreenshot 2025-06-22 at 16.56.27.png
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Message 2 of 5

@1Bmac 

 

I have removed those screenshots as they included your name. If you want to try again, do so with suitably cropped/edited images.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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1Bmac
Popular Poster
Private Message TalkTalk
Private Message TalkTalk

Message 3 of 5

Still no further forward. I've been sent instructions about settings, but if I can't access TalkTalk on my phone how can I change them? I've been on 2 phone chats and keep getting the same response. As I was looking only at my phone I realised I couldn't find or get settings to change.

Fortunately I can still access my emails on my iMac, but that's not very convenient as I need to check them while out and about.

Am In the right place with the settings? The attached screenshot is 1 from the heading in my mail and 2 after I click settings. The instructions say to select accounts again and nothing!! I have removedly email but it is shown on the accounts.

 

Is it possible my phone has been blocked? I did ask the helpline but was told 1. They didn't know, and 2. They didn't know how to find out if I was blocked



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Divsec
Community Star
Private Message TalkTalk
Message 4 of 5

Hi @1Bmac operating system of phone?

your post has been escalated and you should hear soon.

 

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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