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Lost app on mobile phone

1Bmac
Popular Poster
Private Message TalkTalk
Message 5 of 5

The TalkTalk app I had gave me a message about a site I was trying to connect to (O2 Mobile so it is a genuine site)

The message was 'Page not working' then the message that app had redirected me too many times.

 

I shut down and restarted my phone and still the same. So I uninstalled the app and now I can't get into my emails on the phone.

I can access via a computer, but however I try, I can't access my emails on this phone.

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4 REPLIES 4

1Bmac
Popular Poster
Private Message TalkTalk
Message 1 of 5

These are the screenshots I referred to earlier. Thanks Ferguson for the heads up


Screenshot 2025-06-22 at 16.59.48.pngScreenshot 2025-06-22 at 16.56.27.png
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Message 2 of 5

@1Bmac 

 

I have removed those screenshots as they included your name. If you want to try again, do so with suitably cropped/edited images.

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1Bmac
Popular Poster
Private Message TalkTalk
Private Message TalkTalk

Message 3 of 5

Still no further forward. I've been sent instructions about settings, but if I can't access TalkTalk on my phone how can I change them? I've been on 2 phone chats and keep getting the same response. As I was looking only at my phone I realised I couldn't find or get settings to change.

Fortunately I can still access my emails on my iMac, but that's not very convenient as I need to check them while out and about.

Am In the right place with the settings? The attached screenshot is 1 from the heading in my mail and 2 after I click settings. The instructions say to select accounts again and nothing!! I have removedly email but it is shown on the accounts.

 

Is it possible my phone has been blocked? I did ask the helpline but was told 1. They didn't know, and 2. They didn't know how to find out if I was blocked



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Divsec
Community Star
Private Message TalkTalk
Message 4 of 5

Hi @1Bmac operating system of phone?

your post has been escalated and you should hear soon.

 

 

I don't work here and all my opinions are my own.
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