Mail problems

[Brian118]

I can receive emails in my inbox but if I email anyone else they go straight to to junk folder.

[Brian118]

Iphone16pro and my wife iPhone 13

[Billx]

Hi, @Brian118 

Were you able to set that simple rule, within TalkTalk webmail settings, to see if it might work?

Bill

[kanya-TT]

I need to know what device are you using when accessing your email?

Kanya

[kanya-TT]

Great. I just need to capture some few details for diagnostic purposes. 

Kanya

[Brian118]

Yes at home internet conected ok

[kanya-TT]

Alright, are you at home at the moment where your talktalk internet is connected? 

Kanya

[Brian118]

Sorry no file said no file defined 

[kanya-TT]

Hey there, @Brian118. Please tell us if this works. 

Kanya

[Billx]

@Brian118 

Can you please try this:

In TalkTalk webmail via the browser at https://apps.talktalk.co.uk/appsuite/ ,

Click the Cogwheel --> click 'All settings' --> Scroll down until you see Rules --> Click Rules -->

Click 'Add new rule' --> click 'Add action' --> click 'File into' --> Leave the folder as is, set to Inbox --> click Save --> Exit Mail Settings

This might work.

I haven't had any junk in the junk folder for 3 days.

Bill

[Billx]

@Brian118 

Thanks @Brian118. That was a very good description.

I am not sure what the answer to this is yet.

Bill

[Brian118]

Using TalkTalk webmail.

i can receive emails ok to my in box.

but if i send emails to anyone the recipient gets it in their junk folder.

if I email myself it goes straight into my junk folder.

[Billx]

Hi, @Brian118 

'No email still to junk' That's not very meaningful @Brian118. What do you mean?

And are you using TalkTalk webmail via the browser, or some other program?

Bill

[siphosethu-TT]

Please confirm how you are accessing your emails. Thanks

[Brian118]

No email still to junk 

[siphosethu-TT]

I understand thank you. 😇

[Billx]

I think the original poster means he can send emails, but the emails he sends end up in the recipients junk folder.

Bill

[siphosethu-TT]

Hi there @Brian118, please confirm how you are accessing your emails. Thanks