Ask us about your TalkTalk email account and Webmail.
on 27-05-2025 09:39 AM
I am sick and fed up of receiving spam mail , at least a dozen every day most seem to have addresses linked to Amazon or Aws in their address the rest seems to be just random offering free gifts etc.
I spoke to a talk talk person on chat and they said forward spam mail to spam@talktalk.co.uk.
I have been doing that but I am still receiving the same amount, I would like to know if anything is being done about this matter.
on 29-05-2025 10:41 AM
Hi zippy1148. We're sorry to hear this. Please start your own thread so that we can assist you further.
on 29-05-2025 10:39 AM
Have you blocked those email addresses sending you spam mails ?
on 29-05-2025 10:25 AM
I have been having the same issue for years. Occasionally I spend days reporting each spam email, but they just keep coming - even similar one to which I forwarded on. I have given up!
Now, I have discovered that talktalk are sending simple text only emails from my family (and others) to spam, at the server end. This means they never arrive on my PC or phone. They are only discovered if I check spam, on the webmail - which I never routinely go on.
How can there filters let obvious spam through and filter out one sentence emails from family!
on 29-05-2025 10:18 AM
Hi
Yes I still get at least a dozen spams a day this is so time consuming marking as spam and sending attachments to spam@talktalk.co.uk.
Talk talk never responds to queries about anything.
Regards
Izzywhit
on 29-05-2025 10:09 AM
Hi
I have done what you have said marking spam and I must have sent at least 60 to the spam address at talk talk but the mail just keeps on coming. It is so time consuming and as I said to Keith French most of them have some reference in their address to Amazon ( aws ).
I am so frustrated by this I don't really want to change my email address but is that the only way to stop this ?
Regards
Izzywhit
on 29-05-2025 09:18 AM
Hi there. We're sorry to hear this. If you're using our TalkTalk mail, then it's really easy: you can either select multiple emails from the inbox, or from inside the email you can select the Mark as Spam button at the top. This will be investigated and if seen as spam then it will be blocked.
on 29-05-2025 08:08 AM
Hi
My version of outlook does not have a spam or junk folder and does not give the option to report junk etc
I have been sending the spam as an attachment to spam@talktalk.co.uk
Izzywhit
29-05-2025 01:40 AM - edited 29-05-2025 01:48 AM
Hi, @izzywhit
You say 'I usually use Microsoft outlook but it has no spam folder'.
Outlook does have a Spam folder, but calls it the Junk folder
Similar to TalkTalk webmail's 'Mark as Spam', Outlook calls it 'Report(Report Junk)'
Yes, I agree, these spam emails are a great nuisance.
They have been, ever since they invented email.
Bill
on 28-05-2025 06:42 PM
I meant to say these emails are still not reducing they just fill up the trash folder etc.
on 28-05-2025 06:41 PM
I usually use Microsoft outlook but it has no spam folder.
Talk talk mail does put spam in the spam folder and I have marked loads of spam emails as spam but these emails are reducing I keep forwarding messages to spam @ talktalk but talk talk never discuss this action .
Thanks
on 28-05-2025 02:01 PM
@izzywhit hi there are you still experiencing the issue? If you are, please respond to @KeithFrench question.
on 28-05-2025 01:26 PM
OK, thanks, @KeithFrench
on 28-05-2025 01:25 PM
That is a fair comment @Billx, except for the fact that is the way they all work. You just have to mark dodgy emails as spam from time to time.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 28-05-2025 01:22 PM
Hi, @KeithFrench
I think it is a bit unfair to expect customers, ordinary customers, to train the algorithms.
I think it's more appropriate for TalkTalk/Open-Xchange to do that.
It would imply building a bigger office, within one's home.
Sorry, if you don't find this agreeable.
Bill
on 27-05-2025 10:50 AM
You are very welcome.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 27-05-2025 10:49 AM
Hi there, thanks for your support on this @KeithFrench
on 27-05-2025 10:34 AM
How do you access your email? Via Webmail or an email client. Have you tried right-clicking spam and marking it as spam (or Junk, as some clients might call it)? Normally, you do have to train their email spam algorithms.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?