cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

email support

Ask us about your TalkTalk email account and Webmail.

Spam emails

izzywhit
Conversation Starter
Private Message TalkTalk
Message 18 of 18

I am sick and fed up of receiving spam mail , at least a dozen every day most seem to have addresses linked to Amazon or Aws in their address the rest seems to be just random offering free gifts etc.

I spoke to a talk talk person on chat and they said forward spam mail to spam@talktalk.co.uk.

I have been doing that but I am still receiving the same amount, I would like to know if anything is being done about this matter.

 

Izzywhit campervan man
0 Likes
17 REPLIES 17

Message 1 of 18

Hi zippy1148. We're sorry to hear this. Please start your own thread so that we can assist you further. 
 

 


 

0 Likes

Message 2 of 18

Have you blocked those email addresses sending you spam mails ?

0 Likes

zippy1148
Conversation Starter
Private Message TalkTalk
Message 3 of 18

I have been having the same issue for years. Occasionally I spend days reporting each spam email, but they just keep coming - even similar one to which I forwarded on. I have given up!

Now, I have discovered that talktalk are sending simple text only emails from my family (and others) to spam, at the server end. This means they never arrive on my PC or phone. They are only discovered if I check spam, on the webmail - which I never routinely go on.

How can there filters let obvious spam through and filter out one sentence emails from family!

0 Likes

izzywhit
Conversation Starter
Private Message TalkTalk
Message 4 of 18

Hi

Yes I still get at least a dozen spams a day this is so time consuming marking as spam and sending attachments to spam@talktalk.co.uk.

Talk talk never responds to queries about anything.

Regards 

Izzywhit 

Izzywhit campervan man
0 Likes

Message 5 of 18

Hi

I have done what you have said marking spam and I must have sent at least 60 to the spam address at talk talk but the mail just keeps on coming. It is so time consuming and as I said to Keith French most of them have some reference in their address to Amazon ( aws ).

I am so frustrated by this I don't really want to change my email address but is that the only way to stop this ?

Regards 

Izzywhit 

Izzywhit campervan man
0 Likes

Message 6 of 18

Hi there. We're sorry to hear this. If you're using our TalkTalk mail, then it's really easy: you can either select multiple emails from the inbox, or from inside the email you can select the Mark as Spam button at the top. This will be investigated and if seen as spam then it will be blocked. 

0 Likes

izzywhit
Conversation Starter
Private Message TalkTalk
Message 7 of 18

Hi

My version of outlook does not have a spam or junk folder and does not give the option to report junk etc

I have been sending the spam as an attachment to spam@talktalk.co.uk

Izzywhit 

Izzywhit campervan man
0 Likes

Message 8 of 18

Hi, @izzywhit 

You say 'I usually use Microsoft outlook but it has no spam folder'.

Outlook does have a Spam folder, but calls it the Junk folder

Similar to TalkTalk webmail's 'Mark as Spam', Outlook calls it 'Report(Report Junk)'

 

Yes, I agree, these spam emails are a great nuisance.

They have been, ever since they invented email.

 

Bill

 

0 Likes

izzywhit
Conversation Starter
Private Message TalkTalk
Message 9 of 18

I meant to say these emails are still not reducing they just fill up the trash folder etc.

Izzywhit campervan man
0 Likes

Message 10 of 18

I usually use Microsoft outlook but it has no spam folder.

Talk talk mail does put spam in the spam folder and I have marked loads of spam emails as spam but these emails are reducing I keep forwarding messages to spam @ talktalk but talk talk never discuss this action .

Thanks 

Izzywhit campervan man
0 Likes

Message 11 of 18

@izzywhit hi there are you still experiencing the issue? If you are, please respond to @KeithFrench question. 

Phili

Billx
Insightful One
Private Message TalkTalk
Message 12 of 18

OK, thanks, @KeithFrench 

0 Likes

KeithFrench
Community Star
Private Message TalkTalk
Message 13 of 18

That is a fair comment @Billx, except for the fact that is the way they all work. You just have to mark dodgy emails as spam from time to time.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

0 Likes

Billx
Insightful One
Private Message TalkTalk
Message 14 of 18

Hi, @KeithFrench 

I think it is a bit unfair to expect customers, ordinary customers, to train the algorithms.

I think it's more appropriate for TalkTalk/Open-Xchange to do that.

It would imply building a bigger office, within one's home.

Sorry, if you don't find this agreeable.

 

Bill

0 Likes

KeithFrench
Community Star
Private Message TalkTalk
Message 15 of 18

Hi @angelique-TT 

 

You are very welcome.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

0 Likes

Message 16 of 18

Hi there, thanks for your support on this @KeithFrench 

KeithFrench
Community Star
Private Message TalkTalk
Message 17 of 18

How do you access your email? Via Webmail or an email client. Have you tried right-clicking spam and marking it as spam (or Junk, as some clients might call it)? Normally, you do have to train their email spam algorithms. 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

0 Likes