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email support

Ask us about your TalkTalk email account and Webmail.


First Timer
Private Message TalkTalk
Message 2 of 2

How long is this maintenance on email going to last 


Community Star
Private Message TalkTalk
Message 1 of 2

TalkTalk removed the ability for TalkTalk Mail users to create and delete mailboxes at the start of migrating mailboxes in July 2023, to a cloud mail platform. The message in customer MyAccounts is:


 Please Note - we have temporarily removed the create/delete mailbox functionality as we are performing some backend maintenance work on our email platform. Apologies for any inconvenience this may cause.

I'll assume this is what you're asking about? TalkTalk have not revealed what is meant by "backend maintenance". I understood that stopping the creation and deletion of mailboxes was to ensure a smooth transfer over a period of time of all mailboxes from one platform to another. The mailbox database was held static because the transfer was done in batches.


Is there something you wanted to achieve? For example, deletion of mailboxes can be authorised by the TalkTalk Data Protection team.

GondolaCommunity Star 2017-2024

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