How do I get TalkTalk to fix my internet connection?

[Lynchbuoy]

My Fibre Broadband went down on 6th December when BT Openreach decided to do some maintenance on the telegraph pole. I logged a call through the TalkTalk Chat Service  and cannot get any meaningful engagement or updates from them via their Chat service since. I login, post a comment asking for an update and they ignore me. Meanwhile, I have no internet connection. How do you engage TalkTalk when you have a problem with your broadband service?

[Anonymous]

Morning,

I'm sorry to hear this. Can I just confirm, have you been in contact with our team since your last post?

Thanks

Michelle

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

[KeithFrench]

I will move this to the broadband section as it is not an email issue.