Request a return bag for my router

[rsym123]

I have cancelled my contract due to be cancelled on 23/08/2024 and when no return bag arrived last week i phoned customer services to request one. They said the bag should arrive this past week but no luck. How do i request a returns bag?

[rsym123]

Well Friday and still no bag, i am wondering when it was sent.  I have been told several times it has been escalated but still nothing happens.

with thanks

[Arne-TalkTalk]

Hi rsym123 

The bag shows as sent.  

You wont be charged.

[Gliwmaeden2]

Re-escalating this again, @rsym123.

[rsym123]

Good morning

i am still waiting for a return bag and a final bill after being disconnected on 23/08/24I would be grateful for any news on this, i have phoned twice but seems pointless as nothing happens (see previous posts).

with thanks

[Arne-TalkTalk]

I have requested a returns bag to sent to you ASAP.

[ferguson]

You're welcome.  🙂

[rsym123]

Many thanks, your help is appreciated

[ferguson]

@rsym123 

You will also receive a further bill on your usual billing date showing any final adjustments up to the date of leaving, once that is clear then you will receive a final bill with a zero balance.

[ferguson]

Sorry that you have not had a further response, I have re-escalated this to the support team for you. 

[ferguson]

Sorry that you have not had a further response, I have re-escalated this to the support team for you. 

[rsym123]

Hello

i am still waiting for a return bag snd a final bill, really bad customer service, zero communication, only to tell me what badge i have earned?! Seriously????

[rsym123]

Yes i have now added the landline number and acvount number in the hope that a bag will be sent and i will get my final bill

[rsym123]

I have put my account number in biography as not v user friendly. To be honest this process is frustrating, i asked for a retirns bag by phone weeks ago. My account was supposed to ge cancelled on 23rd August, should i have had the final bill on 1st September? As no communication from talktalk. 

[rsym123]

Hi Debbie, no I have not received a return bag yet. I have updated profile as requested

[Debbie-TalkTalk]

Hi rsym123

Apologies for this.

Could you add your TalkTalk account number to your Community Profile so I can locate the account details?

[rsym123]

Hi Debbie

i havent received a return bag yet. My landline has now been disconnected as cancelled. I have put my mobile on profile but let me know if nit there

[Debbie-TalkTalk]

Hi rsym123

Apologies for the delay.

Have you received the returns bag since your last post?

Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie