Request a return bag for my router

[rsym123]

I have cancelled my contract due to be cancelled on 23/08/2024 and when no return bag arrived last week i phoned customer services to request one. They said the bag should arrive this past week but no luck. How do i request a returns bag?

[Arne-TalkTalk]

Hi rsym123

The account is fully cancelled, it looks like there was a delayed escalation form for a returns bag that has been processed.

Direct debit can be cancelled at your side.  

[Gliwmaeden2]

@rsym123, if you received your final bill for £0.00 & all equipment has been returned  & any refund for overpayment claimed back ....then YOU can safely remove your DD details. 

Talktalk doesn't do it for you.

[rsym123]

Good afternoon. Having returned my router on 21/10/24 I have received another returns bag almost 2 months later. I assumed my account is cancelled so why has this been sent out? Also am I able to cancel my direct debit (i was assured that this would be done by Talk

[Chris-TalkTalk]

I'm sorry for the delay, hopefully it will be with your soon

Chris

[rsym123]

Well another week has gone by, still no returns bag and my account is saying my contract ends in 2025 when i have cancelled in July. 

[Chris-TalkTalk]

Hi rsym123,

I'm sorry for the delay, I've checked and the returns bag is definitely on order, so it should be with soon

Chris

[rsym123]

I am checking back in with you following the promise of a return bag. I still havent received a bag to return my router (have been requesting one since August both by phone and on here. As far as i know i have received my final bill on September 11th and am anxious to close this account. This has caused me alot of unnecessary stress.

[Michelle-TalkTalk]

Morning,

We'll check in with you next week to see how you're getting on.

Thanks

Michelle

[rsym123]

Hi Chris

many thanks.

fingers crossed it arrives.

with thanks

rsym123

[Chris-TalkTalk]

Hi rsym123,

I've ordered a returns bag, it should be with you within  working days

Chris

[ferguson]

Sorry to see that this still hasn't been sorted, I have re-escalated this for you. 

[rsym123]

After more phone calls to customer service i still havent received a reurn bag for my router. I have been told several times that one has been ordered but obviously nothing had been by myself. I cancelled on 23 july.

[rsym123]

Well Friday and still no bag, i am wondering when it was sent.  I have been told several times it has been escalated but still nothing happens.

with thanks

[Arne-TalkTalk]

Hi rsym123 

The bag shows as sent.  

You wont be charged.

[Gliwmaeden2]

Re-escalating this again, @rsym123.

[rsym123]

Good morning

i am still waiting for a return bag and a final bill after being disconnected on 23/08/24I would be grateful for any news on this, i have phoned twice but seems pointless as nothing happens (see previous posts).

with thanks

[Arne-TalkTalk]

I have requested a returns bag to sent to you ASAP.

[ferguson]

You're welcome.  🙂

[rsym123]

Many thanks, your help is appreciated

[ferguson]

@rsym123 

You will also receive a further bill on your usual billing date showing any final adjustments up to the date of leaving, once that is clear then you will receive a final bill with a zero balance.