Managing Webmail Not Available in My Account

[Cbendel]

Hi,

I received an email about having to pay for my TalkTalk email address as I was no longer a customer.

The email was linked to an account that was closed but we still have a current TalkTalk account. The email address was actually created using this account in the first place then later I associated it with the account that was eventually closed.

However there is no option in the current active TalkTalk account to add the email address to this account. I believe we can have up to 5 email addresses.

Please can you advise.

Regards,

Keith

[Cbendel]

Hi Gliwmaeden2,

Thank you for the information. 

Yes they said they had filled in a web form for me about this last year.

Trying to talk to someone in person or via chat from talktalk is very painful and time consuming, from past experience.

The forum and it's help and support was one of the only reasons I stayed with talktalk.

[Gliwmaeden2]

@Cbendel,

You are not alone in this situation. 

Unfortunately there is no staff support any longer on the forum.

Please check opening hours for Chat / calling 03451 720088 in this link:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broad...

You need to speak to Talktalk about this directly. Mention that it was supposed to have been sorted last year. The current agents should also be filling in a webform for you, not just making reassuring noises.

[Cbendel]

Hello, 

Last July 2025 I received an email saying my talktalk email was going to be closed because I didn't have an active account.

After a long time it was established that my talktalk email address was linked to an active account and I was assured that the email address was safe.

I have just returned from a 2 week holiday, on which talktalk webmail was inaccessible, to be told that I have lost the ability to send emails from my talktalk email address and the email account will be closed by 16 June unless I subscribe.

This is exactly what happened last year.

My email address is linked to an active account and I should not have to subscribe for access.

This is not acceptable. Please reinstate my talktalk email address immediately.

I have included this response in the original thread from last year for your reference.

Regards,

Keith 

[siphosethu-TT]

Yes, that's the case. You should get a notification though. Thanks

[Cbendel]

Hi Siphosethu,

Thanks very much for doing that.

So my TalkTalk email address is now safe and I'll still be able to send emails after 28th July and it won't be deleted in October?

Regards,

Keith

[siphosethu-TT]

Is there anything else I can do for you? Thanks

[Cbendel]

Hi Siphosethu,

Please confirm that you received my private message and you now have my talktalk email address.

Regards,

Keith

[Cbendel]

I just sent the private message again.

Please confirm you have received it.

[siphosethu-TT]

Sorry but I didn't get the text, please provide the email in private messages so we can have this actioned for you. Thanks

[Cbendel]

It has been a month now since I first posted about this issue and it looks like nothing has been done 

I sent you a private message with my email address as requested. That was 17 days ago.

I posted confirmation that I sent you a private message and then asked for confirmation all was ok since you never responded.

Keith 

[Cbendel]

Siphosethu,

I did get back to you. I sent you a PM with my talk talk email address. I then put a post on this thread saying I have sent you a PM.

I later asked for confirmation that you had filled on the form and my email address was associated with the account.

I got this reply from nambuso-TT;

"Hi there @Cbendel I can confirm that we filled in a form for you that raised an escalation as you received an email advising that your TT email address will be deleted. This was an error and the email service will not be removed. Further comms for this will be suppressed. Thanks"

Please read the thread below and let me know what is going on. Also look at your personal messages where you find my talk talk address.

Regards,

Keith

[siphosethu-TT]

Hi there @Cbendel, yes, I did offer to fill the form for you, but you didn't get back to me afterwards. Please confirm the email address you are receiving these comms on so we can have it linked asap. 

[Cbendel]

Hi Philile,

It was an SMS text and I received it yesterday Tuesday 15th July

Regards,

Keith 

[Philile-TT]

@Cbendel can you please confirm when did you receive that email? 

[Cbendel]

Hi,

Can someone from TalkTalk find out why I have been sent this text below:

"TalkTalk Update: Hello, we were unable to locate your TalkTalk Broadband account as your email address was not provided. Please call 0345 172 0088 with your TalkTalk email to avoid further correspondence. We apologise for any inconvenience."

Siphosethu said that they had confirmed I have an active account and filled in a form to associate it with my talk talk email so they obviously can locate the broadband account.

I'm not sure why I have been sent this text message.

Regards,

Keith

[ferguson]

It would appear so, that phone number is genuine, see here for more details and opening hours: 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

[Cbendel]

Hi nambuso-TT,

Thank you for confirming this.

Today I received an SMS text message which it said was from TalkTalk saying this;

"TalkTalk Update: Hello, we were unable to locate your TalkTalk Broadband account as your email address was not provided. Please call 0345 172 0088 with your TalkTalk email to avoid further correspondence. We apologise for any inconvenience."

Can you tell me if this is real and actually came from TalkTalk or a scam?

Regards,

Keith

[nambuso-TT]

Hi there @Cbendel I can confirm that we filled in a form for you that raised an escalation as you received an email advising that your TT email address will be deleted. This was an error and the email service will not be removed. Further comms for this will be suppressed. Thanks

[Gliwmaeden2]

@Cbendel, as we didn't hear further from @siphosethu-TT, AFTER you sent the PM with the email address, I'll re-escalate this thread for them to confirm that the form has since been completed for associating it with your current broadband account. 

Bear in mind that they won't reply before Monday, as staff are not on here at weekends. 

[Cbendel]

Hi Siphosethu-TT,

Can you confirm that my TalkTalk email address is now safe, associated to the active TalkTalk account and I won't lose access to it.

I still have a red banner saying I need to sign up by July 28.

Regards,

Keith