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Messing my account up AGAIN

Martinavn
Newbie
Private Message TalkTalk

yesterday - last edited 11 hours ago by

Private Message TalkTalk

Message 2 of 2

Hi I am emailing you because I am totally disgusted in the service you are giving me. 

I have been migrated over from Shell … I have been trying to set up a direct debit and get online since April 2024. 

once again you have sent me a bill for not paying when I have NOT AGAIN received my direct debit !!!!!

 

plesse go back and listen to the hundreds of conversations I have had with you and how I have tried in many occasions to get this sorted. 

please action this request ASAP

 

My account number 

** removed **

martina woods

 

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1 REPLY 1

fr8ys
Community Star
Private Message TalkTalk

10 hours ago

Message 1 of 2

You you be best to speak to the Shell Migration team on 03451 720088 (open 9am - 7pm) as staff here do not have access to the shell system.

 

This is a team dedicated to Shell issues so please be specific in asking for this team when the phone is answered.

 

Hope you get this sorted.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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