@daffy_uk wrote:
The Inbox for my Tiscali account email address is automatically emptying itself. Emails arrive and can be read, but after a short period, they just disappear back into the ether, never to be seen again.
How do I stop this?
I don't normally read emails via the web app, preferring to use a mail client on my laptop. This issue only affects the web mail app, not my mail client.
From reading those comments, I suspect that you may have a POP account, rather than an IMAP account, set up in your email application. A POP account pops emails off the incoming server into your email application, i.e. the emails are removed from the server, which you would observe as them disappearing from the inbox when you use webmail. In the email account settings of your email application, there may be an option to leave a copy on the server. The alternative solution is to use an IMAP account, rather than POP. An IMAP account synchronises with the server, i.e. incoming emails remain on the server, and emails sent via your email application are copied to the server. Wth an IMAP account, you can access your email using applications on multiple devices, in the knowledge that each is synchronised with the server.
If you do have a POP account, and decide to change it to an IMAP account, then be sure to copy emails that you want to keep to local folders in the email application before removing the POP account from the application.
Here's a link for the settings:
https://community.talktalk.co.uk/t5/Articles/Email-settings-to-access-TalkTalk-emails/ta-p/2204399
TalkTalk is fine, when there are no issues, but getting issues resolved can be a real headache.
Incorrect information on TalkTalk help pages is unhelpful.
