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email support

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Missing emails

LeesaC67?
First Timer
Private Message TalkTalk

on ‎11-06-2024 11:09 AM

Message 2 of 2

Hello

 

I was just using my email account and checking my emails when all the emails from my inbox, trash, sent and archive folders have disappeared.

 

There are some messages left in other folders but the main ones have all gone.

 

How can I get them back?

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1 REPLY 1

Ady-TalkTalk
Support Team
Staff
Private Message

‎11-06-2024 02:18 PM - edited ‎11-06-2024 02:19 PM

Message 1 of 2

Hi LeesaC67?, TalkTalk don't offer backup of mail. Have you recently setup a filter to move mail to another folder? There is one active on your account and everything to your email address is being moved. 

 

I've disabled the filter in case it wasn't you, if it was you can enable it again. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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