Disappearing incoming emails

[DebbieJP]

Some of my emails are disappearing when I open them. This has happened to TalkTalk emails and an email received from M&S today. I've looked in other folders, they are nowhere to be seen. Any advice would be appreciated - Thanks

[Ady-TalkTalk]

Hi DebbieJP, the number of mails isn't a problem. I gave the detail in case it helped you locate your mails. If you weren't showing a similar number in the inbox it would be a concern. 

Ady

[DebbieJP]

Hi Ady,

I have checked my email account - I have 274 messages in my inbox, 215 unread.

Would this be a problem?

In recent months I have cleared thousands to minimise my account - would that have been the catalyst?

Emails continue to disappear once opened.

I have changed my email address for some items to ensure I dont lose important things - I'm thinking I need to do this for everything, including my TalkTalk account.

Look forward to your response

[Ady-TalkTalk]

I've just checked your mailbox on our systems and can see that you've got 427 unread emails. 

Ady

[DebbieJP]

Hi Ady, I'm accessing via the Web, using Google Chrome on both phone and laptop. Ps, your email has disappeared, I'm accessing this message on the Community Forum. 

[Ady-TalkTalk]

Hi DebbieJP, how many devices do you have collecting mail and do you have them all set to IMAP or are some using POP settings?

Ady