My e-mails going directly to recipient's Spam or Junk ...

[theid]

.... and these are recipients who are old, close friends who have been receiving e-mails from me for some time.    Only some of the e-mails I send go into their junk or spam, most get through.   

I receive an e-mail from:   THE SYSTEM DID NOT ALLOW ME TO POST ANY DETAILS    ( "Correct the highlighted errors and try again. ")    although nothing is highlighted!

This is the latest:   

I'm sorry to have to inform you that your message could not

be delivered to one or more recipients. It's attached below.

*************************************** Cannot show!

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can

delete your own text from the attached returned message.

I have no idea who "postmaster" is but I'm pretty certain I'm not the only one having these issues.   Any solutions/suggestions?

[nomfezeko-TT]

Thank you, I understand how frustrating it can be when emails don’t reach their intended recipients, especially when they’re not even appearing in the spam folder.

While we are looking into this for you, we will be doing all we can to help get this sorted. Could you please try the following options and let me know if they do resolve the problem: 

- Ensure that the email address you are sending to is correct and free of any typos.

- Sometimes, certain keywords or phrases in the email content can trigger spam filters. If possible, try simplifying the message or avoiding any potentially flagged terms.

-If the recipient is comfortable doing so, they can add your email address to their contacts or whitelist it in their email settings. This can help ensure that your emails land in their inbox.

If you need any further assistance or have specific questions about your email settings, please don’t hesitate to ask. We’re here to help!

Thank you for your patience, and I hope this issue is resolved quickly.

-Fez. 

[theid]

In this instance, yes.   What is really perpleding is that it is only this e-mail and it isn't even in her spam file, although the issue of my e-mails going to recipient's spam file is common whoever the recipient.

[nomfezeko-TT]

Thank you for this. So, the issue only happens with only one recipient but able to end emails to others without any issues?

-Fez. 

[theid]

Still having this issue with one particular e-mail.    This e-mail was sent to four recipients, three of whom apparently received it in the usual way but with the fourth recipient I repeatedly get messages saying that it has been judged to be spam although it had not been delivered to her spam file.   When I sent a test e-mail (not a repeat of the original) it went into her spam box, so heaven only knows where the original e-mail has gone - I have tried several times to send it, even changing the subject heading.       I do not have a smart phone and only use my Apple laptop, which never leaves my desk.   I use a Netgear router.    Nothing has changed in the past five years so it is a mystery why this is suddenly happening.

I have just spent some time on the telephone with a very kind lady called Silondiwe and altered my contract to a Fibre Fast package which will entail my using a Talktalk router.    Perhaps this will make a difference?

[nomfezeko-TT]

Thank you for reaching out to us, and I sincerely apologize for the frustration you've experienced with our email link and the difficulties in accessing the community help section. I understand how valuable your time is, and I appreciate your patience as we work to resolve this issue.

To assist you better, could you please tell us if you are still having this issue and if you are currently home where the services are. This will help us address your concerns more effectively. If you're having trouble logging in or navigating our website, I can guide you through the process step by step.

We're here to ensure you get the help you need without any further delays.

Thank you for your understanding, and I look forward to assisting you further.

-Fez. 

[theid]

Yes, I am messaging from home but have spent way too much time online and am about to switch off the computer for the day.   Incidentally, a further irritation is that the link which is included in your e-mail regarding this matter leads me to a login which does not work - you click on "continue" and nothing happens.   Thus, I have to go into talktalk, login, go through all the choices of how to get to community help, etc.      These are hours of my time I will never get back - and I'm nearly 80!!!!!!     Grrrrrr ......

[nambuso-TT]

Okay thanks for confirming. Are you messaging us from home?

[theid]

Within the last few months it suddenly started to happen.   Never happened before.

[nambuso-TT]

The issue started recently, or it's always been like this?

[theid]

The problem is with both e-mail addresses, whether through talktalk website or Thunderbird.

[theid]

One of my e-mail addresses is through the talktalk website and the other is through Thunderbird.   Always has been like this.

[nambuso-TT]

I'm sorry to hear this, if I may ask, how are you accessing your emails?

[theid]

Just tried again to send the unreceived message and again I am told that it has been rejected as spam!  

[theid]

Coincidentally I received an e-mai from talktalk this morning about my "Broadband only" account which covers broadband and line rental at £35.39 a month.     I have NEVER rented a line from talktalk.    When I checked my account record on-line it shows my monthly DD as £5.10 more than this.     Completely confused, I telephoned and spoke to one of your telephone operatives who tells me that the e-mail is a mistake and should not have mentioned line rental and that I have a discount of £5.10 for being a long-term (like 30 years!) client.    Nowhere on my a/c details does it mention a discount.       I realise that all companies LOVE doing business on-line (thus employing less people) but none of it seems to be working.    I have all of my insurances with one company because they have employees you can actually readily talk to on the telephone to discuss your account.    Most insurance companies do not offer that apparent luxury - more fool them.    Sorry - it's not the issue I started to discuss here.   I hope you'll grant me my rant!

[theid]

Correct.   Mostly they go through but about, say, 10% of the time (and these, as I said, are to long-standing friends I have been communicating with for years) they go to their junk or spam files.   In fact, I have just had confirmation from one friend that of four e-mails I sent her this morning three went into her junk mail and one is "lost in space" - i.e. not received at all.      

[nambuso-TT]

HI there theid. I am very sorry to hear that you are having issues with your emails. So when you are trying to send emails, they do not go through?